Aayush Chaturvedi

Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.

• Handled over 50+ calls for escalation on regular basis and do regular follow up with team through meetings and emails to offer fast responses on escalation to customers.
• Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout resolution process

Achievements : Resolved 20+ escalations on a daily basis, helping increase retention rates and sales up to 20%.

Referrals increased by 22% as part of regular escalations resolved through appropriate procedures and communication.

• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
• Built relationships with external stakeholders to establish seamless operations.
• Developed and implemented strategies to maximize productivity and streamline operations.

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