Hi, I’m
Aayush Kohli
Infra Tech Specialist
Bengaluru
Summary
Infrastructure Technology Specialist coordinating change management, major incident management, and go-live readiness across infrastructure towers. Runs Technical Advisory Board and Pre-CAB reviews, drives change requests to authorized state before cutoff, and supports live outage communications with service owners and technical teams. Brings GxP compliance, Oil & Gas Upstream awareness to service management work environment.
Overview
3
Languages
3
Certifications
7
years of professional experience
Work History
Cognizant | Takeda
Infrastructure Technology Specialist
02.2024 - Current
Job overview
- Managed service management activities for Takeda pharmaceuticals; conducted trainings on change and major incident management processes for delivery teams during Go-Live phase.
- Led change management processes for infrastructure towers: Network, Database, Workforce Device, Workforce tech support; hosted Technical Advisory Board (TAB) and Pre-CAB meetings, ensuring change requests reached authorized state before cutoff.
- Working with technical support teams & client service owners during major incidents, preparing and sending management communications.
- Collaborated with technical support teams and client service owners during major incidents, preparing and delivering management communications.
- Worked with delivery teams for closure of SMO cutover checklists before Go-Live phase.
- Providing inputs to continual service improvement team to drive further initiatives on improving overall processes.
- Contributed insights to the continual service improvement team to refine processes.
RLABS Enterprise Services Ltd.| SAP Labs
Major Incident Manager
03.2022 - 02.2024
Job overview
- Major Incident manager at SAP Labs India Pvt Ltd for Enterprise Cloud Services (ECS) formerly known as HANA Enterprise Cloud.
- Trigger and moderate major incident bridge calls & ensure availability of required technical experts.
- Trigger and coordinate communication and collaboration during Crisis situations, escalate to the ECS Manager on Duty if decision for further path is required.
- Sent SAP-internal management and stakeholder notifications to keep relevant parties informed.
- Documented proceedings of major incident bridge calls by maintaining a detailed sequence of events for each incident.
- Triggered and coordinated communication and collaboration during crisis situations.
- Liaise with DEAs and other customer facing functions to ensure consistent communication outside SAP. Working on internal SAP tools such as SPC, ALC, BCP, Access Request Management (ARM), and Cloud Access Manager (CAM).
- Knowledge on Pager Duty a digital operations platform as Incident Responder. Review and approve Work@Risk scenario capacity extensions during PROD outages such as RAM, CPU upliftment.
Electronic Arts (EA) | Wipro Technologies
Major Incident Manager, Change Manager
11.2019 - 02.2022
Job overview
- Responsible for the end-to-end management of all IT major incidents for the account.
- Point of contact for MI issues or concerns related to the account.
- Leading, driving, facilitating and chairing all investigation activities, CAB meetings, and conference calls.
- Collaborated with service now development team to enhance workflow for efficient KPI capture.
- Provide timely communication to the business in regards to business health using relevant status reporting.
- Facilitated and managed changes by ensuring customer requests contained sufficient detail and necessary information.
- Managed change queue, ensuring efficient implementation of changes with minimum risk; standardized changes for client.
- Responsible for managing the change queue and ensuring changes are made efficiently, with minimum risk to the organization and involved in standardizing changes for client.
- PMO responsibilities included driving the fulfillment needs of the account, co-ordinate by interacting with TA teams, WMG teams, and Delivery teams for effective fulfillment of demands for the account and in offer release process. Coordination during annual Audit.
British Petroleum (BP) | Wipro Technologies
Technical Analyst
08.2019 - 11.2019
Job overview
- Extensively worked on priority major incidents in real-time drilling optimization thus have detailed understanding of Drilling Operations, troubleshooting, incident management.
- Supported a global fleet of 45 Deepwater and Land Rig Operations.
- Monitoring drilling operations on a drilling rig remotely from a real-time drilling center using IT tools and technologies. Monitor plots like Torque, WOB, ROP, RPM, Pump parameters, Depth, MSE, MWD/LWD parameters Flow rate and SPP.
- Resolved data transmission issues using Kongsberg SiteCom tools, implementing changes in Mapping DB for WITS data feed, WITSM client, and SiteCom configuration files.
- Ensuring data synchronization between rig server application instances and regional data centers (RDC).
- Troubleshot depth-based and time-based data issues within SLA, effectively resolving major incidents, leading bridge calls, and preparing Root Cause Analysis documents and problem tickets.
- Understanding Azure Administrator work such as Server Management, Load balancing, Resizing, Disk Management, Server Maintenance, Monitoring VM’s & SSL Certificate licensing on IIS.
- Worked on visual task board in service now and have understanding of Azure boards.
- Responsible for creation of wells, wellbore, rigs, operation reports, configuring agents for real time jobs such as casing, cementing, drilling.
- Knowledge on cloud engineer concepts such as setting up cloud environment, deploy & implement cloud solution, configure access and security.
- Good command in BP Well Advisor User Administration - User Access, Well/Wellbore/Rig Access, Console Access User admin issues.
Education
BITS PilaniBengaluru
MTech from Software Engineering
11-2019
Panjab UniversityChandigarh
Bachelor of Computer Applications
05-2015
Skills
ITIL 4
ServiceNow
AZ 900, AI 900, AWS Cloud Practitioner
IIS
Major incident management
Change management
Problem management
Project management
CAB governance
Service level management
Continual service improvement
Certification
ITIL Foundation Certificate in IT Service Management (Axelos) (12/2020 - Present)
Timeline
Infrastructure Technology Specialist
Cognizant | Takeda
02.2024 - Current
Major Incident Manager
RLABS Enterprise Services Ltd.| SAP Labs
03.2022 - 02.2024
Major Incident Manager, Change Manager
Electronic Arts (EA) | Wipro Technologies
11.2019 - 02.2022
Technical Analyst
British Petroleum (BP) | Wipro Technologies
08.2019 - 11.2019
Panjab University
Bachelor of Computer Applications
BITS Pilani
MTech from Software Engineering
AWARDS
BP operations of excellence Award (07/2016 - 07/2017), British Petroleum