AAYUSH KUMAR
Gurgaon
Summary
A graduate with seven years of experience in e-commerce, fraud prevention, and content quality, skilled in monitoring and blocking fraudulent activities on platforms like OLX and Paytm. Skilled in SQL, Power BI, Excel, with a track record of driving revenue growth, partner success, and data-backed decision-making across cross-functional teams.
Overview
8
8
years of professional experience
Work History
Analyst
OLX
Gurgaon
03.2019 - 03.2025
- Analyzed platform data to identify content quality issues, user behavior patterns, and improvement areas, resulting in a 25% increase in content approval accuracy.
- Conducted root cause analysis on reported fraudulent activities using cross-checking methodologies, leading to a 30% decrease in recurring fraud incidents.
- Ensured compliance with website policies and legal standards, preserving the platform’s integrity, and boosting customer trust metrics by 15%.
- Collaborated with cross-functional teams, including Tech, Product, and Risk, to align business objectives with customer safety and operational efficiency.
- Monitored and flagged suspicious accounts and activities, contributing to a 40% reduction in platform abuse by enforcing data-backed safety protocols.
- Performed manual content audits to detect prohibited items, services, and fraudulent advertisements, maintaining 99.8% compliance with platform policies.
Analyst
Paytm payments bank
Noida
10.2018 - 03.2019
- Monitored suspicious transactions and user accounts across digital payment channels (e.g., wallets, UPI, bank transfers) to identify fraudulent activity.
- Proactively blocked high-risk accounts based on predefined risk parameters, preventing potential financial losses.
- Investigated complex fraud scenarios, compiling comprehensive case documentation, and maintaining a 98% resolution rate within internal SLA timelines.
- Generated risk reports and dashboards to highlight trends in fraudulent behavior.
- Partnered with the fraud analytics and policy teams to refine fraud detection rules.
- Liaised with merchants and financial institutions to facilitate fraud recovery processes, gathering critical data to support internal investigations and compliance audits.
Operations Executive
LIMEROAD.COM
Gurgaon
04.2017 - 09.2018
- Collaborated with logistics, warehouse, and internal support teams to track shipments and resolve delivery concerns efficiently.
- Provided prompt and professional assistance to customers via phone, email, and chat, ensuring high levels of customer satisfaction and loyalty.
- Assisted customers in navigating the website, placing orders, and understanding product details to enhance the online shopping experience.
- Handled escalated complaints with empathy and problem-solving skills to ensure positive customer experiences and brand reputation.
Education
B.SC -
LNMU
01.2021
Skills
- SQL and advanced Excel
- Data analytics and business intelligence
- Python
- Power BI
- Customer service and support
- Communication skills
- Problem solving and critical thinking
- Logical reasoning
- Root cause analysis
- Process optimization
Timeline
Analyst
OLX
03.2019 - 03.2025
Analyst
Paytm payments bank
10.2018 - 03.2019
Operations Executive
LIMEROAD.COM
04.2017 - 09.2018
B.SC -
LNMU
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