Aayush Madan

Senior Program Manager At Google

New Delhi

Overview

years of professional experience

Work History

Sr Program Manager (2 Promotions)

Google

08.2022 - Current

Program lead for Google India and Southeast Asia regulatory compliance for Payments products (GPay, Payment Aggregation, etc.) ensuring the organization's compliance posture to seamlessly operate in the respective markets.
Successfully ran 3 large scale regulatory programs over 3+ quarters working with Regulators (RBI, NPCI, etc.) to understand new regulations and then partnering with Product Counsel, Engineering, Business Development to implement changes and finally leading independent audits run by 3P Audit firms.
Lead program manager responsible for strategic planning and execution of product development, customer journey mapping, deployment strategies, product requirement and feature enhancement documentation managing a 20+ member team constituting of engineers and product managers.
Established core agile principles for the team by breaking up long term product roadmap in smaller deliverables resulting in 10 feature launches in a calendar year.

Management Consultant (4 Promotions)

Accenture Strategy

08.2016 - 08.2022

Responded to 10+ RFPs in 2021 leading to 6 wins that resulted in $15+ million in revenue generated for Accenture
Led the Speech Analytics discovery workstream for a Global Athletic Footwear and Apparel brand, leading a team of 4 resources to uncover insights that resulted in 20% reduction in Operating Expenses, 15% improvement in CSAT & 35% reduction in complaints
Improved CSAT scores by 20% & Containment rates by 15% for a North American Utility provider by redesigning conversational flows for high priority customer intents
Served as the Customer Experience Architect for a British financial services institution, identifying 20+ transformative initiatives over the course of 2 years, resulting in the modernization of their legacy call center solution to a modern omni-channel customer conversation center

Accomplishments

Champion of the Diversity, Equity & Inclusion initiative for the practice (50+ team members), responsible to set up activities and events with internal and external experts to share the importance of having a culture where everyone feels comfortable to be themselves
Part of Google's recruitment process to identify talent in the Program Management space conducting 2-3 hiring interviews every month

Education

2016 - R.V. College Of Engineering, Bangalore

BE in Industrial Engineering & Management

2011 - Modern School, Barakhamba Road, New Delhi

Timeline

Sr Program Manager (2 Promotions)

Google

08.2022 - Current

Management Consultant (4 Promotions)

Accenture Strategy

08.2016 - 08.2022

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Aayush Madan

Overview

Work History

Sr Program Manager (2 Promotions)

Management Consultant (4 Promotions)

Accomplishments

Education

Timeline

Sr Program Manager (2 Promotions)

Management Consultant (4 Promotions)

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