Aayush Sharma
New Delhi
Summary
Detail-oriented Project Coordinator with 10 years of experience in managing project timelines, resources, and stakeholder communications to ensure successful project delivery. Proven ability to support cross-functional teams, streamline processes, and maintain project documentation. Strong organizational and multitasking skills, with a focus on meeting deadlines and exceeding expectations. Proficient in project management tools and methodologies, with a keen eye for identifying opportunities for improvement. Excellent communicator, dedicated to fostering collaboration and driving project success in fast-paced environments
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager – Ecommerce Project & Operations
Ebay Global Markets
08.2021 - Current
- Lead cross-functional teams to execute eCommerce projects, resulting in a 20-25% increase in revenue over 3 years through various projects
- Develop comprehensive project plans that define scope, timelines, and deliverables, ensuring alignment with business objectives
- Monitor project performance using KPIs and provide regular status updates to stakeholders, fostering transparency and accountability
- Supported business heads across categories in coordinating multiple eCommerce initiatives, contributing to a 35% increase in operational efficiency
- Assisted in developing project documentation, including charters, schedules, and reports, ensuring adherence to project timelines
- Facilitated stakeholder meetings to gather requirements and address project challenges, enhancing communication and collaboration
Team Lead - Business Development
Graygraph Technologies Pvt. Ltd.
Noida
11.2020 - 06.2021
- International Sales Strategy
- Market Expansion & Penetration
- Relationship Management
- Cross-Cultural Communication
- Negotiation & Closing
- Sales Forecasting & Reporting
- Team Leadership & Development
- CRM Tools
Assistant Manager - Sales
RNF Technologies Pvt. Ltd.
Noida
09.2018 - 11.2020
- Driving sales through proactive outreach and personalized recommendations for digital marketing solutions, including SEO, ASO, SMO, PPC, and website design, tailored to international clientele
- Fostered client loyalty and satisfaction by delivering ongoing support, valuable insights, and strategic guidance, while continuously researching and presenting new opportunities and service enhancements to optimize profitability
- Demonstrated proficiency in understanding client needs and orchestrating seamless project execution
- Applied company-defined sales management methodologies, systems, and tools to effectively streamline sales processes and enhance overall performance
- Played a pivotal role in achieving team objectives, collaborating closely with colleagues and contributing to collective success by consistently delivering desired outcomes
- Drove revenue growth in key markets such as the USA, UK, and Australia, consistently meeting and exceeding sales targets in dynamic, deadline-driven environments
- Proactively identified and capitalized on new business prospects and opportunities, expanding the client base and driving business growth in the international arena for a comprehensive suite of digital media and web solutions
Customer Relations Manager
Visas & Permits Pvt. Ltd.
New Delhi
10.2017 - 05.2018
- Uphold exceptional standards of customer service, consistently delivering an outstanding customer experience to foster loyalty and satisfaction
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications
Client Relationship Manager
ATMC Education India Pvt. Ltd.
New Delhi
02.2016 - 11.2016
- Effectively oversaw a diverse vendor network comprising more than 30 national and international education agents, ensuring smooth operations and service delivery
- Cultivated and sustained strong relationships with vendors, fostering long-term agreements and strategic partnerships to enhance business stability and continuity
- Skilfully negotiated pricing structures and contract terms with vendors, leveraging opportunities to optimize cost savings and drive overall profitability
Assistant Store Manager
Evolv Clothing Company
New Delhi
08.2012 - 02.2014
- Implemented meticulous oversight of store financial performance, meticulously managing expenses to enhance profitability and operational efficiency
- Strategically crafted work schedules to maintain optimal store staffing levels and ensure smooth operational flow, aligning with business needs and customer demands
- Directed and mentored a dedicated team of 8 assistant store managers, proficiently delegating tasks and responsibilities to drive streamlined store operations and maximize productivity
Education
Bachelor of Commerce -
Delhi University
New Delhi, DL01.2013
Skills
- Project Management
- Cross-Functional Collaboration
- Risk Assessment & Mitigation
- Performance Monitoring & Reporting
- CRM Tools_Salesforce
- Orientating and training
Certification
- SAP ERP
- Advance Digital Marketing
Timeline
Assistant Manager – Ecommerce Project & Operations
Ebay Global Markets
08.2021 - Current
Team Lead - Business Development
Graygraph Technologies Pvt. Ltd.
11.2020 - 06.2021
Assistant Manager - Sales
RNF Technologies Pvt. Ltd.
09.2018 - 11.2020
Customer Relations Manager
Visas & Permits Pvt. Ltd.
10.2017 - 05.2018
Client Relationship Manager
ATMC Education India Pvt. Ltd.
02.2016 - 11.2016
Assistant Store Manager
Evolv Clothing Company
08.2012 - 02.2014
Bachelor of Commerce -
Delhi University
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