A results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Hi, I’m
Aayushi Yadav
Summary
Overview
4
years of professional experience
1
Certification
Work History
Eyestech
Technical Content Writer
06.2020 - Current
Job overview
- Developed detailed case studies highlighting customer success stories, reinforcing brand reputation as an industry leader.
- Maintained thorough knowledge of industry developments, staying current on best practices in technical communication.
- Coordinated closely with the design team to create visually appealing graphics that complemented written content effectively.
- Established a strong professional network within the tech community through participation in conferences and workshops, enhancing company presence at industry events.
- Assisted sales teams with crafting persuasive product descriptions tailored towards specific client needs.
- Proactively updated existing documentation when new product releases occurred or feature updates were implemented, ensuring continuous accuracy and relevancy.
- Contributed to overall content strategy by identifying gaps in existing materials and proposing new topics.
- Created instructional video scripts outlining step-by-step processes for using software tools efficiently.
- Streamlined content production process through the implementation of consistent style guidelines and templates.
- Conducted extensive research on emerging technologies to remain knowledgeable about the latest innovations.
- Adapted writing style according to various target audiences, ensuring appropriate tone and terminology usage.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Analyzed developments in field to update instruction literature.
ABillionHopes
Technical Support Executive
05.2020 - 04.2024
Job overview
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
- Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
- Mentored junior technicians, fostering their growth and enhancing team performance.
- Increased customer satisfaction ratings to 75%.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Led training sessions on newly implemented software platforms, boosting employee confidence and proficiency in using these tools effectively.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Continuously updated personal knowledge of industry trends and advancements in order to provide accurate information to clients.
Education
Baba Saheb Bhim Rao Ambedhkar UniversityLucknow, India
Master of Science from Information Technology
06.2022
University Overview
Babu Banarasi Das UniversityLucknow
Bachelor of Science from Computer Science And Programming
12.2020
University Overview
Skills
- Technical Writing Expertise
- Content Strategy Development
- Editing and proofreading
- API documentation
- Multimedia production
- Visual Communication
- Product Features Highlights
- Effective writing
- Editing
- Process Documentation
- Content Development
- Content Strategy
- Content optimization
- [English] Fluency
- Graphics Creation
- SEO best practices
- Proposal Writing
- Layout Development
Certification
- [Advanced Data Science and Artificial Intelligence] Training - [2 years]
Timeline
Technical Content Writer
Eyestech
06.2020 - Current
Technical Support Executive
ABillionHopes
05.2020 - 04.2024
Baba Saheb Bhim Rao Ambedhkar University
Master of Science from Information Technology
Babu Banarasi Das University
Bachelor of Science from Computer Science And Programming
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
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morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Interests
Badminton , reading books
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