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Aayush Mishra
Senior Operations Manager
Bengaluru
Summary
Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Operations Manager
Byju's - Think and Learn Pvt. Ltd.
Bangalore
09.2015 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Approved, reviewed and edited content flowing on the app.
- Established and managed an annual budget of $5 million, resulting in a 15% decrease in expenses.
- Conducted regular content audits to identify gaps and redundancies in content.
- Developed and implemented a strategic plan that increased revenue by 30% over one year.
- Developed and implemented a customer-centric culture that improved customer satisfaction ratings by 12%.
- Created production operating plans with concrete goals and clear timelines to predict manufacturing output.
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
- Met deadlines, exceeding expectations and effectively rolling multiple product campaign.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Led cross-functional teams to successfully complete projects on time and within budget, resulting in improved operational efficiency.
- Developed and implemented a performance management system that improved employee performance by 70%.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and implemented a training and development program that resulted in a 30% improvement in employee skills.
- Recruited and hired top performers to add talent and value to department.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
Executive - MBA - Strategy And Decision Making With Finance
Indian School of Business (ISB)
Bangalore 01.2023 - 2024.06
Bachelor of Technology - Civil Engineering
CMR University
Banagalore 08.2011 - 2015.07
Skills
Brand building
Accomplishments
- Collaborated with a team of 420 in the development of Akash-Byjus App.
- Achieved reduction in production budget by introducing Google Slides for Storyboarding tasks. (Reduced the monthly cost by 20%)
- Launch of 5+ apps with more than a million downloads.
Additional Information
Aayush has been one of those hard-to-find exemplary project managers who understood priorities and was able to make the right calls all the time. He invested a lot of time with his teammates and built the a great rapport with the teammates, and hence was able to pull off projects with great quality in constrained timelines. He was always willing to experiment, fail, learn and experiment better, thus consistently improving efficiency in the pipeline. Over time, with his experience, he was able to predict pitfalls and scaffolded his plans As with plan Bs. And I, as his manager, had very little talking to do with him :) he invariably solved a lot of my problems and regularly updated me and made me feel safe! :)
With his enthusiasm and growth mindset, he's come a long way and will go a long way too!
Arun Ram managed Aayush directly. Co-founder at Stayqrious
Software
Premiere Pro
Google Suite
Microsoft Suite
Timeline
Executive - MBA - Strategy And Decision Making With Finance
Indian School of Business (ISB)
01.2023 - 2024.06
Senior Operations Manager
Byju's - Think and Learn Pvt. Ltd.
09.2015 - Current
Bachelor of Technology - Civil Engineering
CMR University
08.2011 - 2015.07
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