Abarna Sathyamoorthy
Summary
Data Analyst in SQL/Production Support with 4.9 years of expertise in managing production support incidents, and CR implementation. Proficient in SQL and root cause analysis, with a proven track record of enhancing application performance and reducing downtime. Strong data analysis background, with a focus on generating actionable insights using MS Excel and SQL.
Proven ability to handle escalations and support business critical applications effectively.
Overview
2026
2026
years of professional experience
Work History
System Engineer
Tata Consultancy Services
Chennai
2020 - Current
- Working as a Data Analyst for a leading insurance company in India.
- Deployed successful business CRs within the given timeline, with no impact on the production environment.
- During CR development, I used GitHub for deploying on UAT and production levels through the CR/CD process.
- Performed unit-level testing in the UAT environment and coordinated with the QA team for sign-offs.
- Optimized SQL stored procedures and complex queries based on issue category for reducing execution time, and enhancing application performance.
- Deep-level analysis of error logs to identify the root cause, facilitating efficient debugging and issue resolution.
- Resolving 95% of L2 production support incidents swiftly, ensuring minimal downtime.
- Partnered with development teams to refine coding practices, reducing code-related incidents by 25%.
Education
B.E (ECE) -
Rajalakshmi Engineering College
Chennai01-2020
HSC -
Velammal Matriculation Higher Secondary School
Chennai01-2016
SSLC -
Ramakrishna Matric Higher Secondary School
Villupuram01-2014
Skills
- SQL
- MS SQL Server Management Studio
- My SQL
- Code debugging and fixes (C#)
- RCA identification
- Data analytics
- Problem-solving skills
- Escalation handling
- Github
- Jenkins
- Postman
- Soap UI
- Technical support
- Team coordination
Accomplishments
- Received 5 'On the spot Award' for excellence and teamwork.
- Recognized by the client for the successful implementation of RCA fixes with NIL post deployment issues.
Timeline
System Engineer
Tata Consultancy Services
2020 - Current
B.E (ECE) -
Rajalakshmi Engineering College
HSC -
Velammal Matriculation Higher Secondary School
SSLC -
Ramakrishna Matric Higher Secondary School