Abbin Joseph
Guest Relations Executive
Kannur,Kerala
Summary
Communication & Training Specialist with 3+ years of experience in language training, client engagement, and customer support across education and corporate environments. Skilled in delivering soft skills and professional communication programs, enhancing guest experiences, and driving high satisfaction through personalized service and service recovery. Seeking a Guest Relations / Training role with Marriott where I can elevate service standards, coach teams, and create impactful learning experiences that align with brand excellence.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Guest Relations Executive
Gokulam Grand
Kottayam, KL
11.2025 - Current
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Academic Trainer
Sapience Publications
Chennai
09.2025 - 11.2025
- Facilitated teacher training sessions and supported curriculum delivery.
- Conducted school visits for observation and feedback, assessing teaching practices and suggesting improvements.
- Supported content review, client engagement, and coordination activities to ensure smooth academic operations.
- Enhanced parent involvement in their child''s education by conducting informative workshops about effective home-learning strategies.
Associate - Customer Support & Trainer
Westbury Kommerce
Bengaluru
04.2025 - 09.2025
- Delivered empathetic support across multiple channels, resolving 90%+ of client queries.
- Designed and delivered mini training sessions for team members on professional communication & client handling.
- Built strong client relationships, contributing to repeat business and customer satisfaction.
Language Trainer
Tiju’s Academy
11.2023 - 04.2025
- Trained 100+ professionals and students in English, focusing on pronunciation, fluency, and accent refinement.
- Delivered IELTS & PTE-focused lessons tailored to learner goals.
- Managed diverse learners across India & abroad, tracking progress with LMS tools.
Language Trainer - Training & Outreach
Kanjirakadan’s Academy
Kottayam
10.2022 - 11.2023
- Conducted English language sessions for students and professionals.
- Created promotional content, growing student enrolments by 20%.
- Balanced training delivery with outreach and client coordination.
Language Trainer
Medcity International Academy
Kottayam, KL
07.2022 - 10.2022
- Trained IELTS, PTE, and OET learners with tailored lesson plans.
- Delivered group workshops on communication & exam strategies.
- Monitored learner progress and adapted methods to boost scores by 15 - 20%.
Editorial Intern
DC Books
05.2020 - 05.2020
- Assisted in content editing, proofreading and research for publications.
- Coordinated with editors to ensure timely, error-free outputs.
- Drafted short articles and research inputs for editorial content.
Education
Master of Arts - English
MG University
KottayamB.A. - English
MG University
Kottayam08.2020
Skills
Guest communication
Public speaking
Lesson planning
Complaint handling
Staff training and development
Timeline
Guest Relations Executive
Gokulam Grand
11.2025 - Current
Academic Trainer
Sapience Publications
09.2025 - 11.2025
Associate - Customer Support & Trainer
Westbury Kommerce
04.2025 - 09.2025
Language Trainer
Tiju’s Academy
11.2023 - 04.2025
Language Trainer - Training & Outreach
Kanjirakadan’s Academy
10.2022 - 11.2023
Language Trainer
Medcity International Academy
07.2022 - 10.2022
Editorial Intern
DC Books
05.2020 - 05.2020
Master of Arts - English
MG University
B.A. - English
MG University
TOOLS & PLATFORMS
- Google Workspace | MS Office | Canva | Zoom | Teams
- CRM & Training Tools: Flamingo, Dynamics 365, Flytebo, LMS platforms (PTE & OET portals)
ADDITIONAL EXPERIENCE
- Assistant Football Coach | Red Jewel’s Football Academy
- Mentored young athletes, designed training sessions, and enhanced teamwork & communication.
- Event Coordinator -International Virtual Conference | Mar Thoma College
- Assisted in planning and execution of academic conferences with global participants.
- Volunteer - National Service Scheme (NSS)
- Contributed to community development and awareness programs.
- Content Writing & Research
- Authored short articles and research projects on communication, culture, and social issues.