Abdul Azeez Pasha
Bengaluru
Summary
Dynamic professional with over 10 years of experience in travel ticketing and customer service. Expertise in enhancing operational efficiency and customer satisfaction through effective team collaboration. Proven track record of driving organizational success with strategic contributions and a results-oriented approach.
Overview
4
4
Languages
12
12
years of professional experience
Work History
Support Consultant
BCD Travel India Pvt Ltd
Bangalore
01.2026 - Current
- Managing Clients from USA, EMEA and APAC regions.
- Handling Ticketing, Reisuance and Refunds on GDS like Sabre and Amadeus.
- Identified and promptly resolved reservation errors to minimise disruptions for Global clients.
- Resolved online reservation errors and provided functional support for global clients.
- Engaged with teams to resolve reservation issues and track updates.
- Managed multi-tasking across multiple GDS queues for relevant PNRs.
- Investigated root causes from script or tools preventing ticket processing.
- Tracked and analysed reservation error trends to inform future strategies and improve service delivery.
- Processed client SSR requests accurately to meet travel needs. accurately and on time.
- Facilitated ticketing solutions with non-ARC carriers for tickets not issuable through GDS, enhancing client travel options.
- Booked international hotels and overseas cabs for global client travel.
- Booked Amtrak reservations online or by contacting Amtrak customer care directly.
Senior Travel Counselor
Amex GBT
Bangalore, India
02.2023 - 11.2025
- Managed corporate bookings for HSBC clients, ensuring accuracy and timely arrangements to meet client needs.
- Booked flights, hotels, and car reservations for domestic and international travel.
- Assisted clients in submitting travel request forms for online ticket bookings, facilitating seamless travel planning.
- Directed clients in processing visa requests.
- Processed ticket cancellations and refunds, ensuring client satisfaction through efficient resolution of requests.
- Handling escalations on tour & Off tour issues as check in issue, service issue & payment issue.
- Arranging accommodations according to the customer specification.
- Trained team members on the floor during call sessions.
- Created reports for management review.
Senior Travel Consultant
Mystifly Consulting India Pvt ltd
Bangalore, India
08.2022 - 02.2023
- Managed multiple GDS systems daily, including Sabre, Amadeus, and Galileo.
- Coordinated bookings for domestic and international LCC and GDS flights to ensure travel needs were met.
- Processed customer SSR requests by updating GDS and liaising with airlines.
- Processed full and partial refunds via GDS, airline portals, and suppliers.
- Provided clients with detailed reissue charge quotes and confirmed associated fees.
- Presented clients with cancellation charge quotes while outlining fee breakdowns.
- Handled client escalations by monitoring resolution processes for prompt and effective outcomes.
- Addressed client issues and concerns by responding promptly to emails, aiming for satisfaction.
- Updated live and rework bookings accurately to maintain reservation integrity.
- Collaborated with internal teams to rectify reservation errors and implement necessary updates.
- Evaluated workload trends to inform team planning and optimise resource allocation.
- Generated refund credit notes upon receipt of refunds from airlines and vendors.
Senior Travel Consultant
Mystifly Consulting India Pvt ltd
Bangalore, India
06.2019 - 06.2020
- Booking Domestic and International reservations, of LCC carrier and GDS carriers on Airlines portal and on GDS.
- Fulfilling clients' Special Service Requests (SSR).
- Resolved client email inquiries by providing tailored solutions to their issues
- Addressed client escalation emails, ensuring prompt and effective resolution.
- Handled live and rework bookings to ensure client satisfaction which were assigned to me.
- Operated various GDS systems concurrently to enhance efficiency. Like Sabre, Amadeus and Galileo.
- Collecting full and partial refunds on GDS, Airlines portal and from suppliers.
- Issuing Refunds Credit Note to the clients after receiving refunds from airlines and vendors.
- Quoting Reissue charges for clients.
- Quoting Cancellation charges for clients.
- Engaged with teams to resolve issues with the reservation & updates.
- Monitored trend analysis of personal and team performance for strategic planning.
Travel Executive
Sky pass Travel Pvt Ltd
Bangalore, India
01.2019 - 06.2019
- Booking US Domestic and International reservations.
- Booking Amtrak Reservation Online or by calling AMTRAK customer care directly.
- Fulfilling clients' Special Service Requests (SSR).
- Resolved client inquiries over the phone, ensuring timely and effective solutions.
- Resolving Queries for Corporate Clients through E-mail.
- Processed client requests for cancellations and rescheduling bookings as per client request.
- Calling non-arc carrier (tickets which cannot be issued through GDS) to issue or exchange tickets
- Collaborated with teams to address reservation issues and implement necessary updates.
- Presented clients with discounted fare options, improving overall service experience.
Travel Associate
BCD Travel India Pvt Ltd
Bangalore, India
11.2015 - 12.2018
- Identified and resolved errors in current reservations
- Investigated root causes of ticketing errors and implemented solutions.
- Engaged with teams to address issues related to reservations and updates
- Processed client SSR requests efficiently.
- Online reservations multi-tasking strategy in operation
- Multi-tasking working on multi GDS queueing the PNRs to the appropriate queue.
- Provides functional support in the resolution of clients
- Tracked trend analysis of self and team for future improvements
- Calling non-arc carrier (tickets which cannot be issued through GDS) to issue or exchange ticket
Travel Consultant
VIA.COM
Bangalore, India
07.2014 - 10.2015
- Responded to queries via email to assist clients
- Assisted clients by answering incoming calls
- Booking domestic tickets
- Reissuing domestic tickets
- Processed cancellations for domestic bookings to ensure customer satisfaction
Education
SSLC -
KARNATAKA SSLC BOARD
Karnataka, Bangalore03-2009
PUC -
KARNATAKA STATE OPEN UNIVERSITY
Karnataka, Bangalore03-2014
Skills
- GDS systems management
- Air ticketing systems
- Reservation resolution
- Problem-solving
- Microsoft Office proficiency
- Team collaboration and leadership
- Adaptability
- Active listening
- Reservation error resolution
Languages
English
Advanced
C1
Kannada
Advanced
C1
Hindi
Advanced
C1
Tamil
Advanced
C1
Hobbies and interests
- Learning new things
- Riding Bike
- Travelling
Personal Information
Father's Name: Late K Jameel Ahmed
Custom
I hereby declare that all the statements made herein are true completely & correct to the best of my knowledge.
Timeline
Support Consultant
BCD Travel India Pvt Ltd
01.2026 - Current
Senior Travel Counselor
Amex GBT
02.2023 - 11.2025
Senior Travel Consultant
Mystifly Consulting India Pvt ltd
08.2022 - 02.2023
Senior Travel Consultant
Mystifly Consulting India Pvt ltd
06.2019 - 06.2020
Travel Executive
Sky pass Travel Pvt Ltd
01.2019 - 06.2019
Travel Associate
BCD Travel India Pvt Ltd
11.2015 - 12.2018
Travel Consultant
VIA.COM
07.2014 - 10.2015
SSLC -
KARNATAKA SSLC BOARD
PUC -
KARNATAKA STATE OPEN UNIVERSITY