Rudraksh Mittal
Moradabad
Summary
Strategic executive in customer service, delivering high first call resolution and enhancing customer retention. Maintains outstanding satisfaction scores while managing key performance metrics. Strong communication and operational management skills foster relationships with international partners for effective issue resolution. Leverages data reporting to optimise performance and elevate customer experiences.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Operations Executive & Sales
iEnergizer (Make My Trip Aviation & Travel Industry)
Noida
11.2024 - 06.2025
- Handled escalations concerning flight delays, airline schedule changes, refunds, and rescheduling, ensuring adherence to airline policies and enhancing customer satisfaction.
- Achieved excellent CSAT scores while consistently meeting key performance metrics, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.
- Maintained strong communication with international airline partners to coordinate customer concerns and urgent requests.
- Utilised GDS systems (e.g., Amadeus, Spark, Galileo) to efficiently manage and update booking details and calculate fares.
Operations Executive
Yes Madam Beauty & Wellness
Noida
11.2020 - 01.2023
- Managed real-time communication between customers and service providers to ensure on-time arrivals, quality service, and issue resolution.
- Provided end-to-end support to customers and beauticians, ensuring smooth coordination of at-home beauty and wellness appointments.
- Resolved customer queries via phone, delivering clear solutions and guidance to enhance customer satisfaction.
- Addressed escalations regarding beautician performance, service quality, delays, refunds, and complaints with empathy, ensuring swift issue resolution.
- Assisted beauticians with technical issues, app usage, location navigation, and profile setup to streamline operational processes.
Operations Executive
Savaari Car Rental
Moradabad
12.2018 - 10.2020
- Evaluated and executed company policies, standards and procedures to ensure compliance with customer expectations.
- Optimise use of allocated resources within business activities.
- Develop integrated project plans that include scope and resources required.
- Supported teammates in supply chain operations by providing necessary guidance and resources.
- Analysed customer information and needs to enhance customer relationships.
Education
Graduation Degree - Arts
Swami Vivekananda Subharti University
Meerut01-2026
Senior Secondary School - Arts
National Institute of Open Schooling
Noida01-2022
Skills
- GDS systems management
- Booking management
- Excel data analysis
- Customer service excellence
- Effective communication
- Team collaboration
Passport Information
Passport No. AW468523
Date of Issue. 31/07/2026
Date of Expiry. 30/07/2036
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Operations Executive & Sales
iEnergizer (Make My Trip Aviation & Travel Industry)
11.2024 - 06.2025
Operations Executive
Yes Madam Beauty & Wellness
11.2020 - 01.2023
Operations Executive
Savaari Car Rental
12.2018 - 10.2020
Graduation Degree - Arts
Swami Vivekananda Subharti University
Senior Secondary School - Arts
National Institute of Open Schooling