ABDUL KHADER RASHEED
Chennai
Summary
Technical Product Manager with 4+ years building SaaS products. Expert in roadmaps, Agile/Scrum, backlog management, and delivering scalable US Healthcare, Supply Chain, and ERP platforms.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Technical Product Manager
Smart Point Technologies Pvt Ltd
Chennai
08.2023 - Current
- Owning and managing the product backlog for Supply Chain and Healthcare SaaS platforms across 15+ releases to align feature prioritization with business objectives and customer needs, achieving 98% on-time delivery.
- Defined product vision, roadmap, and release plans for 3 product lines, increasing delivery efficiency by 25%.
- Led a team of 14 in end-to-end product lifecycle management from discovery and requirements gathering through development, UAT, release, and post-launch support, reducing release cycle time by 20%.
- Collaborated with 5 teams to deliver 50+ features across 40+ Agile sprints, enhancing product quality and alignment with user needs.
- Converted business requirements into 50+ PRDs and FRDs, clarifying development goals and minimizing ambiguities.
- Worked closely with 20+ enterprise customers and stakeholders to gather feedback, validate product requirements, and translate business challenges into scalable product solutions.
- Facilitated 100+ Agile ceremonies across 40+ sprints for 30 team members, fostering a culture of continuous improvement and collaboration.
- Partnered with QA to define test scenarios and support UAT, cutting defects and rework by 40%.
- Led the DSCSA compliance initiatives across 3 global regions, driving EPCIS-based traceability solutions for regulatory needs.
Business Analyst / Quality Analyst
All Mark Device Integrations Pvt Ltd
Chennai
07.2022 - 07.2023
- Collaborated with 8 peers to compile 25+ PRD, BRD, and FRD documents, achieving 30% reduction in requirement revisions across 10 releases.
- Executed testing on 40+ Postman endpoints, identifying 15 critical bugs, and maintaining 99% pass rate across 50+ UAT cases.
- Monitored and tracked 100+ defects with developers, improving stability and decreasing critical issues by 40%.
Technical Support Engineer
GoFrugal Technologies
Chennai
08.2021 - 07.2022
- Installed and configured applications across 50+ client servers and user systems, achieving a 100% deployment success rate.
- Diagnosed 150+ configuration issues across databases and integrations, minimizing downtime by 35%.
- Supported ERP systems for 12 distribution businesses, resolving 95% of tickets within a 24-hour SLA.
Senior Process Associate
IGT Solutions
Chennai
05.2019 - 08.2021
- Led team of 15 members, mentoring on complex customer issues to enhance resolution capabilities.
- Led support team of 6 to coordinate with internal teams, resolving 40-60 daily requests and reducing turnaround time by 25% while upholding service quality.
Education
Bachelor of Engineering - ECE
Saraswati Velu College of Engineering
IndiaSkills
- Product Strategy & Roadmap Planning
- Product Discovery
- Feature prioritization
- Backlog Management
- Agile & Scrum
- User Research
- Competitive Analysis
- Sprint Planning
- Release Coordination
- Software Development Lifecycle (SDLC)
- Product Lifecycle Management
- Stakeholder Communication
- Cross-Functional Team Collaboration
- OKR
- Customer feedback analysis
- Customer Retention Metrics
- User Engagement Metrics
- Performance monitoring
- Product Metrics (DAU/MAU, NPS, CSAT)
- Jira
- Confluence
- Figma
- Postman
- Aha & Trello
Certification
- CCNA
- Digital Marketing
Accomplishments
- Developed and released 6+ SaaS products, including Supply Chain, Healthcare, POS, E-commerce, and Warehouse Management systems.
- Supported 100+ Agile release cycles, ensuring timely delivery of roadmap features and improvements.
- Created structured documentation (PRD, FRD, user stories, acceptance criteria) that improved requirement clarity for development teams.
- Participated in feature validation and UAT cycles to maintain product quality and stable production releases.
- Collaborated with engineering and QA teams to enhance workflows and enhance operational efficiency for internal users.
Languages
- English
- Tamil
- Hindi
- Urdu
Product Portfolio
- Supply Chain Management Platform
- POS Billing System
- E-commerce Platform
- Warehouse Management System
- US Healthcare System
- HORECA
Timeline
Technical Product Manager
Smart Point Technologies Pvt Ltd
08.2023 - Current
Business Analyst / Quality Analyst
All Mark Device Integrations Pvt Ltd
07.2022 - 07.2023
Technical Support Engineer
GoFrugal Technologies
08.2021 - 07.2022
Senior Process Associate
IGT Solutions
05.2019 - 08.2021
Bachelor of Engineering - ECE
Saraswati Velu College of Engineering