Sangeetha Satheesan, PMP®
Bengaluru
Summary
Dynamic Senior Product Manager with over 18 years of experience in SaaS product management, project delivery, and business process consulting. Expertise in defining product strategy, managing the end-to-end product lifecycle, and driving customer adoption to achieve significant business impact. PMP certification complements a strong background in stakeholder management, data-driven decision-making, and process optimization, ensuring alignment between product goals and organizational objectives. Committed to leveraging innovative solutions to enhance user experiences and deliver measurable results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Product Manager/Senior Product Support Specialist
SAP Labs
Bengaluru, India
10.2024 - Current
- Product Ownership: Lead enterprise SaaS product initiatives, defining and managing features that drive business value and align with overall product strategy.
- Roadmap & Strategy: Develop and execute product roadmaps, translating business goals, market trends, and customer insights into actionable priorities that deliver measurable outcomes.
- Cross-Functional Leadership: Collaborate with UX, engineering, and architecture teams to design and launch scalable, high-quality solutions while balancing usability, performance, and compliance.
- Stakeholder Management: Partner with senior leadership, sales, customer success, and support teams to ensure alignment, resolve conflicts, and drive consensus on product priorities.
- Customer-Centric Delivery: Engage with customers and field teams to gather feedback, prioritize enhancements, and ensure products address real-world business challenges.
- Data-Driven Decision Making: Use product usage metrics, analytics, and KPIs to guide roadmap decisions, measure impact, and optimize product outcomes.
- Process Improvement: Streamline collaboration across teams and enhance delivery processes, improving speed and quality of high-impact product releases.
Senior Implementation Project Manager /Senior Business Consultant
SAP Concur
Bengaluru, IN
06.2014 - 10.2024
- Led multi-phase, multi-region SaaS projects from requirements through go-live, ensuring on-time, on-budget delivery.
- Analyzed business processes, identified gaps, and recommended improvements to enhance efficiency, compliance, and adoption.
- Collaborated with product, UX, and technical teams to deliver scalable, user-focused solutions.
- Engaged stakeholders across business and technical teams to align objectives and prioritize initiatives.
- Developed training and support programs to drive adoption and maximize ROI.
- Used project metrics and data to monitor progress, manage risks, and inform decisions.
- Streamlined workflows and introduced best practices to improve delivery speed and quality.
- Mentored junior team members, fostering knowledge-sharing and continuous improvement.
Project Management Specialist
Infosys
Bengaluru
11.2009 - 10.2013
- Gathered and analyzed project requirements from business and technical stakeholders to define scope, deliverables, and timelines.
- Collaborated with cross-functional teams to ensure successful project execution and delivery of scalable solutions.
- Documented and optimized business processes to improve efficiency, compliance, and adoption.
- Engaged stakeholders to prioritize initiatives and align projects with strategic goals.
- Monitored project progress using metrics and dashboards to inform data-driven decisions and mitigate risks.
- Supported testing, deployment, and user training, ensuring smooth adoption of project deliverables.
- Guided junior team members, fostering knowledge-sharing and continuous process improvement.
Invoice Analyst
Ocwen Financial Solutions
Bengaluru
02.2007 - 09.2009
- Processed and analyzed invoices, ensuring accuracy, compliance, and timely payments.
- Investigated discrepancies and collaborated with stakeholders to resolve issues efficiently.
- Generated reports and dashboards to provide actionable insights and support process improvements.
- Assisted in workflow optimization and team training to enhance efficiency and reduce errors.
Process Associate
Accenture India Pvt Ltd
Bengaluru
06.2005 - 10.2006
- Reviewed annuity policies and processed foreclosure and withdrawal approvals.
- Ensured accuracy, compliance, and timely processing of customer requests.
- Coordinated with internal teams to resolve discrepancies and maintain data integrity.
Education
BBA - Finance
Maharani’s Arts College For Women
04-2024
Skills
- Product Strategy & Roadmap Planning
- SaaS Product Lifecycle Management
- Stakeholder Management & Cross-Functional Leadership
- Customer-Centric Product Delivery
- Data-Driven Decision Making & Analytics
- Project & Program Management (PMP® Certified)
- Process Improvement & Operational Efficiency
- Business Process Analysis & Requirements Gathering
- Agile & Iterative Delivery
- Enterprise SaaS / ERP Solutions
Accomplishments
Received the High Impact Award consecutively in 2022 and 2023, nominated as a catalyst in 2024, and again in the current year Honored with the MOVE SAP Grant for three consecutive years (2022–2024)
Certification
- Project Management Professional (PMP) from Project Management Institute (PMI) - active member since 2013
References
References available upon request.
Personal Information
Timeline
Senior Product Manager/Senior Product Support Specialist
SAP Labs
10.2024 - Current
Senior Implementation Project Manager /Senior Business Consultant
SAP Concur
06.2014 - 10.2024
Project Management Specialist
Infosys
11.2009 - 10.2013
Invoice Analyst
Ocwen Financial Solutions
02.2007 - 09.2009
Process Associate
Accenture India Pvt Ltd
06.2005 - 10.2006
BBA - Finance
Maharani’s Arts College For Women