Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABDUL MUEEN

New Delhi

Summary

Responsible, passionate about delivering outstanding quality and service. Offering 10+ years of experience in industry with history of recognition for performance. Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Motivated and Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Disputes Analyst

American Express
05.2023 - Current


  • Conducted root cause analysis on recurring disputes, identifying areas for process enhancements that led to increased operational efficiency.
  • Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
  • Reduced fraudulent activity through diligent monitoring and investigation of suspicious transactions.
  • Supported clients by maintaining thorough knowledge of regulatory requirements and industry best practices in dispute management.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.

Assistant Quality Control Manager

DJT Corporation and Investments Pvt Ltd
09.2023 - 05.2024
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Increased product reliability, conducting rigorous stress testing on new features before release.
  • Optimized regression testing efforts through continuous improvement of test cases and methodologies.
  • Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
  • Contributed to cross-functional teams, ensuring timely delivery of high-quality products.

Senior Quality Analyst

Kongeposh
09.2018 - 09.2023
  • Optimized test cases to maximize success of manual software testing.
  • Streamlined QA processes for efficiency, resulting in faster product releases to market.
  • Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.

Master New Account Analyst at

American Express India Pvt Ltd
11.2016 - 07.2018
  • Worked In GNA on flexi dialler strategy(I/O)
  • Worked on tools like CC90 and Globestar
  • Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
  • Analysed operational improvements against KPIs to measure progress.

BPO/SOFT SKILLS TRAINER at

IL&FS INDIA PVT LTD
05.2015 - 10.2016
  • Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
  • Provided additional materials to enhance training.
  • Developed long-term training strategies for new and existing employees across multiple departments.

Technical Support Representative at

IBM INDIA PVT LTD
10.2014 - 04.2015
  • Provided clear and concise step-by-step technical support to guide clients.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
  • Helped customers set up new systems, applications and software.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.

Education

PGDM - IT PROJECT MANAGEMENT

WELINGKAR INSTITUTE OF MANAGEMENT
Mumbai, MH
2017

Bachelor of Technology(B.Tech) - Electronics and Communication Engineering

LOVELY PROFESSIONAL UNIVERSITY
PUNJAB
2014

12th - SCIENCE

IQBAL MEMORIAL INSTITUTE
Srinagar, JK
2009

Skills

  • Python
  • SQL
  • MS office proficiency
  • Software troubleshooting

Certification

  • Green Belt in SIX SIGMA
  • Black Belt in SIX SIGMA

Timeline

Assistant Quality Control Manager

DJT Corporation and Investments Pvt Ltd
09.2023 - 05.2024

Disputes Analyst

American Express
05.2023 - Current

Senior Quality Analyst

Kongeposh
09.2018 - 09.2023

Master New Account Analyst at

American Express India Pvt Ltd
11.2016 - 07.2018

BPO/SOFT SKILLS TRAINER at

IL&FS INDIA PVT LTD
05.2015 - 10.2016

Technical Support Representative at

IBM INDIA PVT LTD
10.2014 - 04.2015

PGDM - IT PROJECT MANAGEMENT

WELINGKAR INSTITUTE OF MANAGEMENT

Bachelor of Technology(B.Tech) - Electronics and Communication Engineering

LOVELY PROFESSIONAL UNIVERSITY

12th - SCIENCE

IQBAL MEMORIAL INSTITUTE

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