Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amardeep Anand

Master Disputes Analyst
Gurgaon

Summary

Displayed excellent workaround with a proven track record at American Express, adept in investigation techniques and fostering teamwork. Excelled in enhancing customer experience through critical thinking and adaptability. Demonstrated admirable virtues in conflict de-escalation and policy interpretation, significantly improving case resolution efficiency.

Offering solid foundation in analytical thinking and problem-solving, ready to thrive in dispute resolution environment has made me feel interested for this particular role. As per the requirements, I bring the ability to quickly grasp industry-specific knowledge and apply critical thinking to resolve conflicts. Ready to use and develop analytical and problem-solving skills in Escalations role.


Overview

3
3
years of professional experience

Work History

Disputes Analyst

American Express, AMEX
09.2022 - Current
  • Used sound judgment and available resources to make well-informed decisions to ensure and achieve the required matrices over and above.
  • Kept up to date on industry information along with BOP and the updates, network rules and compliance issues.
  • Interacted with Merchant teams, and persons of interest to obtain and review dispute information in order to bring fruitful changes within the organization.
  • Analyzed, researched and resolved financial claims within required timeframes to save High Dollar value BlueBox W/O.
  • Worked to coach the collogues as per business requirements.

Quality Analyst Lead

Amazon Development Center
Noida
07.2021 - 08.2022
  • Kept abreast of emerging trends in software quality assurance, incorporating new methodologies as appropriate into existing processes.
  • Facilitated knowledge sharing among team members by organizing regular training sessions and presentations on relevant topics.
  • Analyzed root causes of recurring issues, implementing preventive measures to reduce future occurrences.
  • Enhanced customer experience by collaborating closely with support teams to promptly address reported issues or concerns.
  • Developed and maintained comprehensive documentation for test plans, cases, and scripts, ensuring consistency across the team.

Education

Bachelor of Arts - English Language And Literature

Indira Gandhi National University
Delhi, India
04.2001 -

Skills

Investigation techniques

Conflict de-escalation

Policy interpretation

Teamwork and collaboration

Excellent communication

Adaptability and flexibility

Critical thinking

Timeline

Disputes Analyst

American Express, AMEX
09.2022 - Current

Quality Analyst Lead

Amazon Development Center
07.2021 - 08.2022

Bachelor of Arts - English Language And Literature

Indira Gandhi National University
04.2001 -
Amardeep AnandMaster Disputes Analyst