Hi, I’m
Abdul Rahman
Customer Support Representative
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
7
years of post-secondary education
Work History
Concentrix Daksh Hyderabad
Senior Customer Support Representative
07.2020 - 07.2023
Job overview
- Worked in YouTube Partner Programme Creator Support team
- YouTube AdSense Account Support and Service.
- Maintaining empathetic and professional front with the YouTube Creators.
- Respond quickly to Creator queries through Live Chat.
- Providing instant troubleshooting via live chat tool
- Understanding and solving the online content concern.
CONCENTRIX SERVICES (CLIENT GOOGLE)
Senior Representative (Content Reviewer)
04.2018 - 07.2020
Job overview
- Manage And Review Professional YouTubers Account Within the Quality Metrics of YouTube Trust and Safety Guidelines
- Understanding and Solving The Online Content Concern
- Identification of Possible Violation to Removal and Appeals
- Handling YouTube Channels worth Millions of Subscribers
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Identified areas for process improvement within the department which led to increased operational efficiencies.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Streamlined content review process by implementing efficient workflows and prioritizing tasks based on deadlines.
Education
Jubilee Star High School Hyderabad
High School
06.2010 - 04.2011
SHADAN INSTITUTE OF MANAGEMENT AND SCIENCE (OSMANIA UNIVERSITY)Hyderabad, Telangana
MBA (Finance), Financial Accounting, Business Management
09.2016 - 04.2018
University Overview
GPA: 75%
ST. JOSEPH’S DEGREE COLLEGE (OSMANIA UNIVERSITY)Hyderabad, Telangana
B.com (Computer’s), Commerce, Economics, C-Language
06.2013 - 03.2016
University Overview
GPA: 70%
Gowtham Junior College Hyderabad
Intermediate
06.2011 - 03.2013
University Overview
GPA: 55%
Skills
Advance Microsoft Excel and Wordundefined
Personal Information
Hobbies: Technology, Video Games, Tech Shows, Fitness, Food Vlogs
Leadership Roles
- Worked as a IDP Quality Analyst for 6 months in Concentrix.
- Successfully raised amount as a part of Social Service for Help age India.
- Participated in Ten days Run & Walk Fitness Challenge Organized by The Concentrix.
Awards
- Won 5 Quarter awards in Concentrix for exemplary performance and excellent Process knowledge.
- Stood 3rd Position in Concentrix Cricket League.
- Awarded 2nd Position in Run and Walk Fitness Challenge.
Timeline
Senior Customer Support Representative
Concentrix Daksh
07.2020 - 07.2023
Senior Representative (Content Reviewer)
CONCENTRIX SERVICES (CLIENT GOOGLE)
04.2018 - 07.2020
SHADAN INSTITUTE OF MANAGEMENT AND SCIENCE (OSMANIA UNIVERSITY)
MBA (Finance), Financial Accounting, Business Management
09.2016 - 04.2018
ST. JOSEPH’S DEGREE COLLEGE (OSMANIA UNIVERSITY)
B.com (Computer’s), Commerce, Economics, C-Language
06.2013 - 03.2016
Gowtham Junior College
Intermediate
06.2011 - 03.2013
Jubilee Star High School
High School
06.2010 - 04.2011
Similar Profiles
Niangbiakhoih Niangbiakhoih null
Sr Customer Care Executive-Advisor II at Concentrix DakshSr Customer Care Executive-Advisor II at Concentrix Daksh
Sagar SehrawatSagar Sehrawat
Senior Representative at Concentrix DakshSenior Representative at Concentrix Daksh
Sachin SharmaSachin Sharma
Operations Manager at Concentrix DakshOperations Manager at Concentrix Daksh
Dhanush Kumar B RDhanush Kumar B R
Risk Analyst (AML & KYC) at Concentrix DakshRisk Analyst (AML & KYC) at Concentrix Daksh
Prakash GadhamsettyPrakash Gadhamsetty
Assistant Consultant at Tata consultancy services limitedAssistant Consultant at Tata consultancy services limited