Hi, I’m
Abdul Rahman
Customer Support Representative
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
7
years of post-secondary education
Work History
Concentrix Daksh Hyderabad
Senior Customer Support Representative
07.2020 - 07.2023
Job overview
- Worked in YouTube Partner Programme Creator Support team
- YouTube AdSense Account Support and Service.
- Maintaining empathetic and professional front with the YouTube Creators.
- Respond quickly to Creator queries through Live Chat.
- Providing instant troubleshooting via live chat tool
- Understanding and solving the online content concern.
CONCENTRIX SERVICES (CLIENT GOOGLE)
Senior Representative (Content Reviewer)
04.2018 - 07.2020
Job overview
- Manage And Review Professional YouTubers Account Within the Quality Metrics of YouTube Trust and Safety Guidelines
- Understanding and Solving The Online Content Concern
- Identification of Possible Violation to Removal and Appeals
- Handling YouTube Channels worth Millions of Subscribers
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Identified areas for process improvement within the department which led to increased operational efficiencies.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Streamlined content review process by implementing efficient workflows and prioritizing tasks based on deadlines.
Education
Jubilee Star High School Hyderabad
High School
06.2010 - 04.2011
SHADAN INSTITUTE OF MANAGEMENT AND SCIENCE (OSMANIA UNIVERSITY)Hyderabad, Telangana
MBA (Finance), Financial Accounting, Business Management
09.2016 - 04.2018
University Overview
GPA: 75%
ST. JOSEPH’S DEGREE COLLEGE (OSMANIA UNIVERSITY)Hyderabad, Telangana
B.com (Computer’s), Commerce, Economics, C-Language
06.2013 - 03.2016
University Overview
GPA: 70%
Gowtham Junior College Hyderabad
Intermediate
06.2011 - 03.2013
University Overview
GPA: 55%
Skills
Advance Microsoft Excel and WordGoogle Sheets
Exceptional communication
Data Entry
Customer Service
Problem-solving abilities
Microsoft PowerPoint
Microsoft Outlook
Content Management
Social media knowledge
Personal Information
Hobbies: Technology, Video Games, Tech Shows, Fitness, Food Vlogs
Leadership Roles
- Worked as a IDP Quality Analyst for 6 months in Concentrix.
- Successfully raised amount as a part of Social Service for Help age India.
- Participated in Ten days Run & Walk Fitness Challenge Organized by The Concentrix.
Awards
- Won 5 Quarter awards in Concentrix for exemplary performance and excellent Process knowledge.
- Stood 3rd Position in Concentrix Cricket League.
- Awarded 2nd Position in Run and Walk Fitness Challenge.
Timeline
Senior Customer Support Representative
Concentrix Daksh
07.2020 - 07.2023
Senior Representative (Content Reviewer)
CONCENTRIX SERVICES (CLIENT GOOGLE)
04.2018 - 07.2020
SHADAN INSTITUTE OF MANAGEMENT AND SCIENCE (OSMANIA UNIVERSITY)
MBA (Finance), Financial Accounting, Business Management
09.2016 - 04.2018
ST. JOSEPH’S DEGREE COLLEGE (OSMANIA UNIVERSITY)
B.com (Computer’s), Commerce, Economics, C-Language
06.2013 - 03.2016
Gowtham Junior College
Intermediate
06.2011 - 03.2013
Jubilee Star High School
High School
06.2010 - 04.2011