SENIOR CLOUD ENGINEER
Abdul Rahman
LTIMINDTREE LMITED
Hyderabad
7
years of professional experience
1
Certification
1
Language
A dedicated and skilled System Administrator with over 5+ years of experience in managing and maintaining IT systems and networks. Proficient in configuring hardware and software, ensuring system performance, and troubleshooting to guarantee seamless business operations. Adept in system administration, problem-solving, and providing effective IT solutions with a strong ability to collaborate in cross-functional teams.
Work History
SENIOR CLOUD ENGINEER
1 Year 5 Months- Manage and monitor Office 365 health and services, including Exchange Online
- Provide technical support to end-users, addressing issues with email, calendars, contacts, and other Exchange Online features.
- Implemented message hygiene protocols (SPF, DMARC, DKIM) and deployed security tools including Microsoft Defender for Office 365 (MDO), and Defender for Endpoint (MDE), reducing phishing and enabling seamless hybrid migration mailboxes
- Diagnose and resolve a wide range of issues, including email flow problems, connectivity issues, and permissions problems
- Configure and manage security settings, policies, and retention rules to ensure compliance with regulations.
- Maintain documentation of Exchange Online configurations, processes, and issue resolutions
- Work with other IT teams and customers to resolve issues and ensure a positive user experience
- Automated M365 tasks with custom PowerShell scripts (e.g., bulk user provisioning)
- Good knowledge of various licenses available in Office365.
- Managed and supported Azure cloud infrastructure to ensure scalability, availability, security, and reliability across cloud environments.
- Developed and maintained automation scripts using PowerShell or other scripting tools for infrastructure provisioning, monitoring, maintenance, and troubleshooting.
- Supported CI/CD pipeline activities and GitHub version control workflows to streamline infrastructure deployments and operational processes.
- Performed Windows/Linux server administration, troubleshooting, and routine maintenance to ensure optimal infrastructure performance.
- Collaborated with cross-functional teams to resolve infrastructure issues, improve operational efficiency, and implement cloud optimization and automation initiatives.
TECHNICAL ADVISORY SUPPORT - MICROSOFT EPS
1 Year 8 Months- Administered Active Directory, including user accounts, group policies, and permissions.
- Conducted performance tuning for Active Directory and Windows OS, covering replication, synchronization, time services, DNS, NTDS database partitions, and trust relationships.
- Assisted with metadata cleanup, FSMO role management, and troubleshooting domain join issues.
- Supported hybrid networking infrastructure, including DHCP, DNS, and TCP/IP.
- Provided B2B technical support for Microsoft clients, troubleshooting issues with Active Directory on ADDS server versions 2012, 2016, 2019, and 2022.
- Managed and maintained servers, networks, and storage systems with 99.9% uptime.
- Implemented security measures, including system updates, patch management, and malware protection.
- Monitoring infra using Dynatrace, Splunk, and Azure Monitor to track application performance, system health, and infrastructure metrics.
- Configured alerts, dashboards, and log analysis for real-time monitoring and proactive issue resolution.
IT ADMINISTRATOR
3 Years 1 Month- Monitored and maintained computer systems and clinical machines for optimal performance.
- Installed and configured hardware, software, printers, and scanners for desktop and network connectivity.
- Provided technical support across the hospital, responding to service requests and troubleshooting system issues.
- Updated documentation and managed problem tickets and service request approvals.
Education
BACHELOR OF BUSINESS MANAGEMENT - AFFILIATED TO GULBARGA UNIVERSITY
PUC
SSLC
Skills
Windows Server (2012
2016
2019
2022)
Exchange Online
Teams
Intune Endpoint
Microsoft Azure Cloud Infrastructure
CI/CD Pipeline Support
PowerShell Scripting and Automation
GitHub and Version Control
Microsoft 365
Outlook
Excel
Word
TCP/IP
DNS
DHCP
VPN
VLAN
Microsoft Azure
Dir Sync
Active Directory
Group Policy
PowerShell
ServiceNow
DFM
Certification
- Az-800: Administering Windows Server Hybrid Core Infrastructure
- Az-801: Configuring Windows Server Hybrid Advanced Services
- Az-900: Azure Fundamentals
Disclaimer
I hereby declare that the information provided is true and complete to the best of my knowledge., Pune, Abdul Rahman
Full Name
Abdul Rahman
Timeline
SENIOR CLOUD ENGINEER
LTIMINDTREE LMITED
06.2025 - CurrentRead More
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AL SHARAY INDEPENDENT PU COLLEGE
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NOBLE HIGH SCHOOL
SSLC
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