Abdul Razak
Visakhapatnam
Summary
Dynamic Process Executive with a proven track record at Patra India, skilled in workflow analysis and efficiency improvement. Adept at managing cross-functional teams and mentoring junior staff, driving business process enhancements that elevate operational excellence. Committed to fostering collaboration and delivering impactful results in fast-paced environments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Process Executive
Patra India
10.2023 - Current
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Investigated basic issues and escalated more complicated concerns.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Managed cross-functional teams in order to achieve project goals within deadlines.
Time Office Exective
Coromandel Pvt.Ltd
04.2016 - 06.2020
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Provided hospitality and support to visitors and meeting attendees.
- Maintained client files and spreadsheets with office management software.
- Scheduled appointments for executives and members of management.
Store Executive
Coromandel Pvt.Ltd
03.2016 - 07.2017
- Maintained inventory by checking stock to determine supply levels and ordering new supplies.
- Handled variety of office tasks by filing paperwork, generating reports and presentations and coordinating meetings.
- Coordinated special events and promotions to attract new customers and boost brand awareness within the community.
- Reviewed files and records to obtain information to respond to customer requests.
- Audited accounts every month to spot and correct discrepancies.
- Mentored junior employees through ongoing coaching sessions focused on skill development, communication techniques, and teamwork principles.
Education
Bachelor of Science - Computer Science
JNTU K
Visakhapatnam, India04-2014
Skills
- Workflow Analysis
- Claims processing
- Escalation procedures
- Efficiency improvement
- Business process improvement
- New business development
- Coaching and mentoring
- Software knowledge
Timeline
Process Executive
Patra India
10.2023 - Current
Time Office Exective
Coromandel Pvt.Ltd
04.2016 - 06.2020
Store Executive
Coromandel Pvt.Ltd
03.2016 - 07.2017
Bachelor of Science - Computer Science
JNTU K
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