ABDUL RAZAK H H
Shirangala Coorg
Summary
Detail-oriented sales professional with 5 years of experience driving revenue and building lasting client relationships in premium retail environments. Highly skilled in luxury sales, ERP systems, POS solutions, and retail billing. Certified Diamond Grader with comprehensive technical expertise in diamond grading and order management. Proven ability to optimize showroom sales, lead high-performing teams, and deliver exceptional service standards to foster corporate and retail client loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Executive - Sales & Service
Malabar Gold and Diamonds
Bangalore
03.2021 - Current
- Negotiated high-value bespoke jewelry contracts, increasing location profit margins.
- Trained, coached, and mentored junior sales staff, enhancing floor conversion rates and driving improved performance metrics.
- Utilized internal ERP systems and point-of-sale (POS) billing applications to streamline order tracking and inventory management.
Education
Diploma - Diamond Grading
International Gemological Institute (IGI)
Mumbai, IndiaBA - History
Kaveri Pre-University College
Coorg, IndiaSkills
- Key account management
- Contract negotiation
- Customer Relationship Management
- Luxury Product Management
- Pipeline & Showroom Management
- ERP systems
- Team leadership
Certification
- IGI Diamond Grader, International Gemological Institute
- GIA Training Certification, Gemological Institute of America
- Platinum Training Certification
Accomplishments
Finished in the Top 10% of the Diamond Grading Diploma program at IGI.
Languages
English
Proficient
C2
Tamil
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Malayalam
Proficient
C2
Hindi
Proficient
C2
Arabic
Beginner
A1
Timeline
Senior Executive - Sales & Service
Malabar Gold and Diamonds
03.2021 - Current
Diploma - Diamond Grading
International Gemological Institute (IGI)
BA - History
Kaveri Pre-University College