Abdul Samad

• Served as primary point of contact for support relating to Telecommunication solutions and products.
• Analyzed issues to identify troubleshooting methods needed for quick resolution.

o 6.5 Years of professional experience in Telecommunication products Implementation and Customer Support.

o Familiar with HA Server based Telecommunication products like Avaya IP Office Server Edition , Cisco Unified CM, Tadiran Enterprise System

o IP/TDM Switching products like Avaya IP Office 500v2, Coral Flexicom and IPX systems.

o Strong knowledge of standards ISDN, Analog, E1, CAS, CCS, H.323, SIP.

o Familiar with Video Conferencing & AV Solutions with Vidyo and Cisco Video Conferencing solutions.

o Experienced in LAN/WAN Networking with Cisco, Allied Telesys & Brocade switches.

o Familiar with WiFi systems: Ruckus WLAN Controller & Aruba WLAN controller

o Strong knowledge in Tadiran CDRS systems of Telephone, Radio and PA System.

o Strong Knowledge in Hikvision Hikcentral Enterprise CCTV Product Honeywell & Bosch BVMS CCTV Product.

Strong Knowledge in NMS server implementation like Castle Rock, Brocade Network Analyzer

I am working in Blue Harp Technologies Pvt Ltd since 6.5 Years. My Job responsibility is:

o Implementing & Supporting Telecom Projects by Hardware/Software based Solutions.

o Planning, documenting and executing the Project by analysing the technical specifications, drawings, Trainings, testing and site requirements.

o Ensuring the Quality Services by discussing Operation Strategies with the Customers.

o Managing daily activities and Escalations by coordinating with HQ & Regional Team members.

o Responsible for Customer Services/ RMA/ DOA follow-ups and Product Demonstration & Presentations.

Key Implemetations:

Q LMRC Project- Lucknow:

o Involved in the entire project, worked as a resident Engineer for 3 Years.

o Installed and Maintained Tadiran Aeonix Voice System with IPX 3000 Wave Gateway, Integration of remote Sites using IP Net Trunks.

o CDRS System for Telephony, Radio and PAS systems.

o Web Collabration for Meetings and presentations.

o Attendant Console Application for Controllers.

o Castle Rock NMS System for Monitoring the Network devices.

o Call Accounting / Billing Application

o Vidyo Video Conferencing solution

Q WDFC Project- Jaipur:

Q Installed the Enterprise level Tadiran IPX 4000 Voice System with Hot standby.

Q Integration of sites using PRI / E1 line.

Q PBX Features configuration as per tender requirement.

NMRC Project- Nagpur:

Installation and Maintenance of CDRS Systems of Telephony, Radio and PAS.

Mauritius Metro Project- Mauritius:

Installed and Maintained Tadiran Aeonix Enterprise level Voice System, Integration of remote Sites using IP Net Trunks.

Other Projects- Hyderabad:

Implementation and Maintenance of various Data, Voice, CCTV, & Video Conferencing projects in Hyderabad location.

Certifications:

Completed the CCNA certification. The Cisco ID is CSCO13624422. Completed Ruckus Data Certifications and Bosch CCTV certifications.