Gowri Chennuri

Chennuri Gowri

Chennai, Tamil Nadu

11.2019 - Current

Configured outlook, Teams, Skype and other software's to set up work stations for employees.
Developed basic keyword driven framework using Selenium web driver and java
Aligned office departments and increased inter-department communication and data sharing.
Assessed system and software and suggested modifications to reduce lag time and improve overall speed.
Removed malware, ransomware and other threats from laptops and desktop systems.
Developed technical solutions for customers and consultants.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Analyzing and identifying the issues and providing troubleshooting methods needed for quick resolution.
Executed various techniques to maintain servers and systems, keeping networks fully operational during peak periods.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Patched software and installed new versions to eliminate security problems and protect data.
Devised solutions to operations issues related to System and Software, working closely via phone, email.
Processed over more number of support requests weekly for technical assistance on wide range of issues related to outlook, Team , Skype , VPN ,VDI ,VM Ware ,password related ,0365 and internal portal related issues
Performed root cause analysis and general troubleshooting.