Prabhjot Singh
Amritsar
Summary
Highly envisioned to work in a dynamic professional environment with a leading organization to contribute a role of an IT Professional with core competencies in IT forte. Focused to deliver best of IT Administration, Strategies and Asset Investments under true CBA projections to add positive grades for the establishment.
Overview
16
16
years of professional experience
Work History
Technical Support Engineer
Oracle
01.2023 - Current
- Troubleshooting of Micros Simphony Application
- Force closing checks from Database res3700
- Creating SR
- Cal installation
- Printer troubleshooting
- EMC basic configuration
- Troubleshooting of 9700
- Providing remote support of POS software Simphony, Res 3700, Micros 9700, E7 Working on ticketing portal MOS
- Using communication channels like Cisco Jabber, NGCC, Zoom, Bomgar for Remote session
Associate IT Consultant | ITCINFOTECH | India
ITC Infotech
06.2021 - 01.2023
- Set-up, maintenance, and ongoing development of continuous build/integration of Opera PMS with other team members.
- Developing pipeline for process of upgrading to Opera version 5.6 applications.
- Opera Hardware Migrations 'Rundeck Jobs with Automation Team'
- Testing of Opera Cloud for Whitbread hotels.
- Installation and configuration of OXI.
- Installation, HTNG.
- Handling Opera Printer configuration and troubleshooting issues.
- Basic installation of ORS interface.
- Troubleshooting of OXI-related issues.
- Using communication channels like Cisco WebEx, Teams, Zoom, and Bomgar for remote sessions.
- Optimize the existing environments/structure, establish and strengthen the team with domain knowledge, and other tools.
- Participate in technical discussions to aid the entire process of upgrade.
System Administrator
Fairfield by Marriott Amritsar
09.2019 - 06.2021
- Working with Active Directory account creation, password resets, group membership changes, distribution groups, and other AD functions. Understand current on-premises architecture and technology stack of application. Understand the integration with other applications and interfaces. Working closely with a Solutions Architect to analyze, validate, and manage technical requirements to build and maintain OS images for global hospitality operations. Assist in troubleshooting and resolving computer and network issues, both remotely and onsite, in a multi-office work environment. Installing, configuring, and maintaining hardware, operating systems, and software applications on servers. Supporting VMware/Virtualization, Cloud, Storage, Data Protection, Windows, and Linux infrastructure, including all related administration aspects.
IT System Admin (HOD)
TAJ Swarna Amritsar
08.2016 - 06.2019
- Working with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions. Understand current on-premises architecture and technology stack of application. Understand the integration with other applications and interfaces. Working closely with Solutions Architect to analyse, validate, and manage technical requirements to build and maintain OS images for global hospitality operations. Assist in troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment. Installing, configuring, and maintaining hardware, operating systems, and software applications on servers. Supporting VMware/Virtualization, Cloud, Storage, Data Protection, Windows, and Linux infrastructure, including all related administration aspects.
IT System Engineer
3i-infotech
10.2015 - 08.2016
- Company Overview: Project of Bharti Airtel Pvt
- Ltd
- Active Directory, Domain
- Troubleshoot and repair network, hardware, and software components
- Maintain all Desktop and Laptop hardware
- Install, maintain, and configure hardware and software systems according to company policies
- Also Handling 2 Airtel COCO stores
- Maintain the Projector
- Maintain VC (Video Call Setup) setup
- Do the service of the Laptops and Desktops as well
- Handling the IT
- Stock inventory
- Maintenance of Network Printers
- Installation of Wi-Fi and Wired Printers
- Maintenance of Local Area Networking
- Portal Base Apps of Bharti Airtel
- Maintain MS Outlook
- Project of Bharti Airtel Pvt
- Ltd
System and Network Technical Support Executive
Datawind Pvt Ltd.
09.2014 - 10.2015
- Setup IVR process
- Resolve the Internet and the Network issue
- Installation & Maintenance of CCTV Cameras
- Setup full network
- Install Ubuntu10.04 and worked on Ubuntu10.04 operating system
- Maintain Outlook
- Maintain Calling Software's
- Resolve the hardware issue
- Maintain network portal
- Apply restriction on all the systems
- Create IDs for users on firewall
- Maintain and check all the floors
- Maintain bills and inventory list in excel file
- Provide technical help to customer remotely
- Solve all technical queries of customers
- Well versed with inbound/outbound technical call
Activity & Basic Computer Teacher
Silver Tulip Activity Evening School
01.2009 - 02.2011
- Teach Basics of Computers
- Scatting Coach
- Cricket Coach
Education
BSC IT -
Lovely Professional University (L.P.U)
Jalandhar, Punjab01.2014
3Years Computer Diploma -
Satyam Polytech & Phar. College
01.2012
+2 -
Saint Arvind public school
01.2009
Microsoft 70-411 - Administering Windows Server 2012
Computer Diploma - Based on computer hardware & networking
Skills
- Active Directory
- Operating System Maintenance
- Ticketing Tool
- Opera (Hospitality Application)
- Issue Research
- Technical Troubleshooting
- Micros Simphony (Hospitality Application)
- Remoting Tools
- Technical Support
- Windows Servers
- Hardware
- Application
- Remote service
- Wireless router configuration
- Firewall
- CCTV
- Application installations
Hobbies and Interests
- Listening to music
- Playing cricket
- Surfing internet
Languages
- English
- Hindi
- Punjabi
Personal Information
- Father's Name: Sr. Narinder Singh
- Date of Birth: 02/08/91
- Gender: Male
- Marital Status: Married
Timeline
Technical Support Engineer
Oracle
01.2023 - Current
Associate IT Consultant | ITCINFOTECH | India
ITC Infotech
06.2021 - 01.2023
System Administrator
Fairfield by Marriott Amritsar
09.2019 - 06.2021
IT System Admin (HOD)
TAJ Swarna Amritsar
08.2016 - 06.2019
IT System Engineer
3i-infotech
10.2015 - 08.2016
System and Network Technical Support Executive
Datawind Pvt Ltd.
09.2014 - 10.2015
Activity & Basic Computer Teacher
Silver Tulip Activity Evening School
01.2009 - 02.2011
BSC IT -
Lovely Professional University (L.P.U)
3Years Computer Diploma -
Satyam Polytech & Phar. College
+2 -
Saint Arvind public school
Microsoft 70-411 - Administering Windows Server 2012
Computer Diploma - Based on computer hardware & networking
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