Month Professional Experience
Abdul Wahab A
Fraud Detection BPO Non Voice - Chat Process
Mumbai,MH
Summary
Detail-oriented professional with experience in Fraud Detection Non-Voice Chat Process and Juice Maker operations. Expertise in customer handling, chat support, problem-solving, and order management in fast-paced environments. Strong communication, multitasking, and teamwork skills enhance operational efficiency and customer satisfaction.
Overview
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Work History
Fraud Analyst Chat Process Executive
Teleperformance Private Limited
03.2026 - 04.2026
- Evaluated customer interactions to detect and probe potential fraudulent activities.
- Employed analytical tools to examine transaction patterns and identify anomalies in data.
- Partnered with team members to design and execute innovative fraud detection strategies.
- Generated extensive reports on fraud cases fortifying overall risk management strategy.
- Participated in team meetings to discuss ongoing trends and improve fraud detection methods.
- Evaluated customer data to identify and prevent fraudulent activities.
- Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
- Conducted thorough investigations into suspicious account activity, leading to identification and mitigation of potential fraud.
- Enabled faster resolution of fraud claims by automating parts of investigation process.
- Reviewed transactions and receipts to identify any suspicious activity.
- Utilized advanced data analysis tools to identify suspicious activities, contributing to risk mitigation efforts.
- Engaged in continuous learning of industry trends and fraud tactics, enhancing personal expertise and team effectiveness.
Juice Maker
The Thick Shake Factory
04.2025 - 05.2025
- Crafted fresh juice blends, enhancing customer satisfaction through consistent quality and taste.
- Managed juicing equipment and upheld cleanliness to guarantee safe a safe working environment.
- Managed juicing equipment and upheld cleanliness to guarantee safe working environment.
- Maintained clean, organized workspace, supporting efficient operations and positive customer experiences.
- Exhibited adaptability during peak business hours by efficiently multitasking and prioritizing tasks under pressure.
- Collaborated with team members to streamline workflow, resulting in expedited order completion times and minimized customer wait times.
- Delivered enjoyable customer experience through friendly engagement during efficient order preparation.
- Developed and honed customer service skills through active engagement with customers during peak hours.
- Advocated for healthier lifestyles within the local community through active participation in outreach events representing the establishment.
Education
Master of Computer Applications - Computer Science
City College
Bengaluru, India 04.2001 -
Bachelor of Computer Applications - Computer Science
Sarala Devi Government First Grade College (Autonomous)
Bellary, India 04.2001 -
No Degree - Physics, Chemistry, Maths, Biology
Nandi International P.U. College
Bellary, India 04.2001 -
No Degree - 10th
Shantiniketan English Medium High School
Bellary, India 04.2001 -
Skills
Fraud detection
Transaction Monitoring
Fraud prevention
AML & KYC Compliance
Customer due diligence
Risk Assessment
Risk management
Compliance Reporting
Risk Assessment
Data analysis
Customer evaluation
Customer analysis
Analytical Skills
Adaptive problem solving
Time management proficiency
Team collaboration
Time management proficiency
Timeline
Fraud Analyst Chat Process Executive
Teleperformance Private Limited
03.2026 - 04.2026
Juice Maker
The Thick Shake Factory
04.2025 - 05.2025
Master of Computer Applications - Computer Science
City College
04.2001 -
Bachelor of Computer Applications - Computer Science
Sarala Devi Government First Grade College (Autonomous)
04.2001 -
No Degree - Physics, Chemistry, Maths, Biology
Nandi International P.U. College
04.2001 -
No Degree - 10th
Shantiniketan English Medium High School
04.2001 -