Summary
Overview
Work History
Education
Skills
Languages
Timeline

Abdul Wasay

Hyderabad

Summary

Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.Highly flexible, punctual and organised Responsible, dedicated, self motivated and pro-active aproch to work

Overview

13
13
years of professional experience

Work History

Senior Specialist

Synchrony Financials
Hyderabad
03.2018 - Current
  • Coordinated with internal teams to complete daily assignments and meet deadlines.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Worked on exlscalated complaints on better business bureo portal
  • Managed the team when required

Customer Service Representative

HSBC
Hyderabad
03.2012 - 02.2018
  • Provided accurate information about products and services to customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Helped the customers resolving their quires over the phone for regions USA, UK, Middle East and india
  • I was also a part of payments investigations team

Education

B. Com - Commerce

St Mary's Degree Collage , Hyderabad
03-2012

High School Diploma -

St Mary's Junior Collage, Hyderabad
03-2009

High School -

Vani High School , Hyderabad
06-2007

Skills

  • Data analysis
  • Report writing
  • Process improvement
  • Project management
  • Strong communication and interpersonal skills

Languages

Urdu
First Language
English
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1

Timeline

Senior Specialist - Synchrony Financials
03.2018 - Current
Customer Service Representative - HSBC
03.2012 - 02.2018
St Mary's Degree Collage - B. Com , Commerce
St Mary's Junior Collage - High School Diploma,
Vani High School - High School,

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Abdul Wasay