Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Quote
Timeline
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Abdul Alim Ahmed

Abdul Alim Ahmed

Support Escalation Engineer For Actifio
Hyderabad,TG

Summary

Experienced Backup Admin/Team Leader with Strong computing, analytical, and problem-solving skills Excellent written & oral communication skills and experience of 8 years. Currently working as a support escalation engineer (backup solutions) . Capable of quickly, regularly, and independently learning new technologies under the pressure of consistent high-profile project deliverables. Self-motivated and strong team player.

Overview

7
7
years of professional experience
1
1
Certificate
2
2
Languages
83
83
years of post-secondary education

Work History

Escalation Support Engineer

Persistent Systems Ltd
Hyderabad, Telengana
05.2021 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Resolved problems, improved operations and provided exceptional service.
  • Increased customer satisfaction by resolving issues.

Senior Consultant

Regalix Inc
Hyderabad, Telengana
01.2021 - 05.2021
  • Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities for Google Ads.
  • Elevate account management by predicting potential competitive marketing strategies and outlining proactive solutions.
  • Develop and deliver engaging and polished presentations to highlight products and draw favorable competitor comparisons.

Team Leader

WIPRO LTD
HYDERABAD, Telengana
10.2018 - 02.2020
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Produced detailed reports outlining performance against benchmarks.
  • Trained, coached and managed 31-person team of storage and backup admin professionals.
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse service initiatives.
  • Aggregated and analyzed data related to administrative costs to prepare project budgets for corporate-level management.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Worked one-on-one with clients to improve customer Experience
  • Produced monthly revenue reports using advanced Excel spreadsheet functions.
  • Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.

Storage and Backup Admin

WIPRO LTD
HYDERABAD, Telengana
02.2017 - 10.2018
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Troubleshooting hardware issues for Data Domain. (PHONE/MAIL/CHAT)
  • Data Domain integration with Avamar and Networker
  • Collect Log files. Find root cause analysis of DD failure.
  • Upgrade DDOS
  • Knowledge on module backup such as Oracle, SQL, NDMP over Networker or Avamar, DPA custom report config.
  • Skills on performance management, Cloning configuration, troubleshooting, Staging, Media Management, Disaster Recovery and new device provisioning in production.
  • Good Knowledge & hands-on desired Data Domain, DPA •
  • Excellent knowledge desired on backup and restore skills. • Problem Management, testing, implementation, change management, and upgrade/migration of backup infrastructure. •
  • Good knowledge and Understanding of ITIL framework
  • Intermediate skills will be added advantage on virtualization and cloud technologies
  • Good experience in Storage Design, Architecture & Administration.
  • NAS / SAN
  • Cloud Storage technologies

Techical Support (fault Manager)

Wipro BPO
Kolkata, West bengal
09.2014 - 02.2017
  • Resolved Broadband problems, improved operations and provided exceptional client support.
  • Handled 40-60 calls per day to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving Broadband and IP issues
  • Worked as a last point of support for a UK based client.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Set up networks and computers for business and residential customers.
  • Worked closely with network administrators and server engineers to deliver quality service.

Education

Bachelors of Engineering - Electronics And Communication

Karunya University
Coimbatore
06.2014

XII - Science

Goalpara College
Goalpara, Assam
06.2008

Skills

Storage and Backup solutions

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Software

EMC Networker

EMC Data Domain

Microsoft EXCEL

Microsoft Powerpoint

Avamar

Google Analytics

Google Ads

Google Data Studio

Actifio

Data Domain

Linux

Certification

Information Storage Associate Version 3 (EMCISA)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Escalation Support Engineer

Persistent Systems Ltd
05.2021 - Current

Senior Consultant

Regalix Inc
01.2021 - 05.2021

Team Leader

WIPRO LTD
10.2018 - 02.2020

Information Storage Associate Version 3 (EMCISA)

03-2017

Storage and Backup Admin

WIPRO LTD
02.2017 - 10.2018

Techical Support (fault Manager)

Wipro BPO
09.2014 - 02.2017

Bachelors of Engineering - Electronics And Communication

Karunya University

XII - Science

Goalpara College

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Abdul Alim AhmedSupport Escalation Engineer For Actifio