Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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JUHI KUMARI

JUHI KUMARI

Bengaluru

Summary

Solution-oriented Escalation Engineer recognized for high productivity and efficient task completion. Proven ability to lead global initiatives and train upcoming experts, ensuring high customer satisfaction through effective problem-solving and innovative strategies. Passionate about leveraging technology to deliver impactful results. Specialize in troubleshooting, critical thinking, and technical communication skills. Excel in problem-solving, teamwork, and adaptability to ensure resolutions are achieved swiftly and effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Escalation Engineer

MICROSOFT INDIA
Bengaluru
10.2020 - Current
  • Assisted customers with performance evaluations, offering cost-effective solutions and enhancing user experience through simulated workload scenarios.
  • Engineered advanced deployment solutions utilizing JSON and PowerShell to streamline and optimize compute and storage provisioning experiences.
  • Contributing to overall microsoft technology initiative that enhances customer experience worldwide.
  • Training new engineer and upcoming experts for a specific component and led global meetings across region.
  • Led the formulation and implementation of a Lab build strategy, now adopted by engineers globally.
  • Content creation by articulating public document by ensuring qualitative information that aligns technology stack.
  • Worked closely with peers, management, and engineering teams across the globe to troubleshoot and resolve service issues, ensuring minimal disruption and high customer satisfaction.
  • Documented technical work, research, and solutions to improve team knowledge, refine product offerings, and enhance overall support experiences for both customers and colleagues.

Cloud support engineer

ACCENTURE
Bengaluru
12.2019 - 10.2020
  • Creating Resource group, Recovery service vault, VMs etc as compute resources on Azure.
  • Performing compute related tasks on-premise on Hyper-V environment.
  • Configuring and monitoring backups.
  • Analyzing backup reports and troubleshoot backup failure related issues.
  • Responsible for planning, and migrating workloads from hyper-V environments to Azure, ensuring a smooth transition and alignment with business goals.
  • Responsible for handling User’s calls related Accessing servers or resources.
  • Handling auto-generated alerts to avoid major infrastructure outage.
  • Responsible for preparing RCA document for Severity calls.
  • Problem Management and RCA.

Sr System Analyst

CAPGEMINI
Bengaluru
05.2017 - 12.2019
  • Proficiently deployed Windows Virtual Machines on Blade Servers utilizing Hyper-V and VMware for optimal virtualization solutions.
  • Administration of Wintel technologies i.e., AD, DNS, DHCP, Domain Controllers.
  • Managed daily server operations, including monitoring, troubleshooting, and resolving issues to maintain system reliability.
  • Effectively managed Windows Domain networks via Active Directory, excelling in installation, deployment, troubleshooting, and automation of directory services.
  • Perform a health check on Windows servers, other compliance-related activities, and Windows services maintenance. 3rd party vendor coordination for visit and troubleshooting. Controlled shutdown and restart of services and dependencies. Controlled Reboot of Server for hardware repair / replace. Resource Management and Vendor Management.
  • Perform timely Patch management as per the Schedule. Deployment of Monthly MS Fixes / Patches. Controlled Reboot of all systems after patch application. Removal of patches if issues occur. OS software installation of non-mandatory patches, and service packs.
  • Installation of VM and Esxi, configuring v-Center and V-Sphere, data store, HA, DRS. P2V conversion, VM migration and data store migration.
  • Perform change management as per the process. Change raising to facilitate incident resolution.
  • Documenting the changes in change management. Creating and updating of technical documentation and Work Instruction.

Education

BACHELOR OF Technology -

Silicon Institute of Technology
Bhubaneswar
05-2017

Skills

  • SPECIALIZED IN COMPUTE
  • SPECIALIZED IN STORAGE
  • AZURE NETWORKING
  • AZURE BACKUP
  • AZURE MONITORING
  • AZURE ENTRA
  • HYPER-V
  • VMWARE
  • Active Directory Service
  • DNS
  • DHCP
  • AZURE ARM TEMPLATE
  • POWERSHELL
  • TERRAFORM

Certification

MICROSOFT AZURE FUNDAMENTALS – AZ-900
AZURE ADMINISTRATOR ASSOCIATE – AZ-104
AZURE AI FUNDAMENTALS – AI-900
AZURE ARCHITECT TECHNOLOGY - AZ-305
Microsoft Certified Trainer

Languages

  • English
  • Hindi

Personal Information

  • Nationality: Indian

Timeline

Support Escalation Engineer

MICROSOFT INDIA
10.2020 - Current

Cloud support engineer

ACCENTURE
12.2019 - 10.2020

Sr System Analyst

CAPGEMINI
05.2017 - 12.2019

BACHELOR OF Technology -

Silicon Institute of Technology

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