Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
DEEPAK PANDIYAN

DEEPAK PANDIYAN

Container specialist
Vellore

Summary

Seasoned IT professional with 12+ years of industry experience, excelling in Linux and VMware administration, along with expertise in cloud-native platforms such as Red Hat OpenShift, Kubernetes, and Docker. Recognized for exceptional technical abilities and unwavering commitment to customer satisfaction. Currently pursuing an invigorating and fulfilling career opportunity.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Support Escalation Engineer

Microsoft
06.2020 - Current
  • Focusing on Azure products and services related to containers and microservices, including: Azure Kubernetes Service (AKS), Azure Container Registry (ACR), Azure Container Instances (ACI), Azure Red Hat OpenShift (ARO)
  • Handling and engaging with customer support escalations.
  • Proactive case reviews to identify blockers, help ensure quality of service, and aim to expedite resolution of customer issues.
  • supporting strategic customers with critical issues and also advisory.
  • Delivering high-quality support for our Azure Rapid Response (ARR) most critical enterprise customers and the top start-ups as an Engineer Technical Advisor for the Azure Container landscape (Azure Kubernetes Services, Azure Container Registry, Azure Container Instances, Azure Red Hat OpenShift).
  • Mentoring engineers and providing ramp-up assistance and training for new team members.
  • Producing and delivering virtual training sessions for product features and troubleshooting methodologies/tools.
  • Creating documentation, troubleshooting guides and demos for the team's internal wiki.
  • Conducting technical interviews during hiring activities and assisting with the overall hiring process

PaaS and Linux Administration

Dell EMC
Bengaluru
05.2018 - 05.2020
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Contributed to the successful completion of complex projects, providing expert Linux administration support throughout project lifecycles.
  • Maintained high availability of critical systems by proactively addressing issues and conducting regular backups.
  • Collaborated with cross-functional teams to design and implement infrastructure improvements, leading to enhanced system stability.
  • Maintaining 8 datacenter operations in terms of Monitoring, configuring deploying & upgrading the patches and provisioning and decommissioning the servers
  • Installing & configuring the OpenShift Container Platform.
  • Adding Compute nodes into OpenShift/Kubernetes Cluster for increasing the compute capacity
  • Managing the OpenShift/Kubernetes Resources such as Pod, Services, Image Stream, Deployment Config, Replication Controller etc.
  • Provisioning the persistent storage Volumes & Persistent storage Volume Claims.
  • Scaling an applications & Controlling Pod scheduling.
  • Managing VMware infrastructure environment with 500+ ESXI servers, 5000 plus virtual machines.
  • Involved in ESXI Node expansion activity to increase the compute & storage capacity
  • VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per the client request through change management process.
  • Installing and configuring ESX, ESXi servers.
  • Installing, configuring and managing virtual infrastructure and vCenter.
  • Creating and managing resource pools and adding the VM's into resource pools.
  • Creating and managing virtual machines and installing VM Tools into VM's.
  • Involved in increasing the datastore capacity, migrating datastores to vmfs 5 to 6
  • Manage VM's using VMware vCenter.

Senior NOC Technician

Quotient
10.2017 - 04.2018
  • Monitoring alerts for disk space, CPU, memory, server uptime, and critical services using Nagios.
  • Handling database synchronization alerts in MariaDB.
  • Using ticketing tools like Jira and Remedy.
  • Installing, upgrading, and configuring Red Hat Linux.
  • Configuring remote login on Dell Enterprise servers.
  • Managing disk operations like adding/replacing hard drives, partitioning, and managing file systems.
  • Managing applications with shell scripts.
  • Patching servers for kernel upgrades.
  • Maintaining file and system security, including firewalls, permissions, and user privileges.
  • Scheduling and monitoring system-related cron jobs and server performance.

VMware and Linux Administrator

IBM
04.2012 - 10.2017
  • Provisioning and decommissioning Virtual Machines.
  • Installing and managing Linux-based operating systems (Red Hat, CentOS).
  • Package management with YUM and RPM (installation, updating, rollback).
  • Collecting Java thread dumps for high CPU utilization and heap dumps for better application functionality.
  • Managing and migrating virtual machines.
  • Implementing OpenLDAP server in APDA account for single-point authentication on 80 servers.
  • Installing and configuring vSphere 5.x virtual environment.
  • Updating to ESXi 5.5 via VUM.
  • Deploying virtual machines from templates and by cloning.
  • Performing snapshots, cold migrations, and hot migrations.
  • Assigning LUNs to ESXi hosts and creating datastores.
  • Migrating VMs from one host to another through vMotion and from one LUN to another through SVMotion.

Education

Bachelor of Science - Electrical Engineering

Anna University
Vellore, India
05.2007 - 05.2011

Skills

Azure Kubernetes service

Interests

IOT based development kits

Football

Timeline

Support Escalation Engineer

Microsoft
06.2020 - Current

PaaS and Linux Administration

Dell EMC
05.2018 - 05.2020

Senior NOC Technician

Quotient
10.2017 - 04.2018

VMware and Linux Administrator

IBM
04.2012 - 10.2017

Bachelor of Science - Electrical Engineering

Anna University
05.2007 - 05.2011

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DEEPAK PANDIYANContainer specialist