Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Languages
Timeline
Generic
Anand Chandrasekhar

Anand Chandrasekhar

Bangalore

Summary

IT professional with 15 years of experience in Azure Cloud, big data platforms, and networking. Certified Spark Developer with expertise in Azure Databricks, Synapse Analytics, and Microsoft Fabric, as well as a solid background in AI integration for data engineering and science. Proficient in Azure Active Directory, Terraform, Azure Storage, and Azure Networking, with a strong focus on deploying and optimizing IT systems for security, performance, and scalability. Dedicated to solving complex technical challenges and delivering impactful, reliable results

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support Escalation Engineer

Microsoft GTSC
Bengaluru
04.2020 - Current
  • Proficient in Python, PySpark, Shell Scripting, and SQL, with a focus on optimizing data workflows and automation.
  • Hands-on experience with Azure's big data analytics services, including Azure Databricks and Azure Data Factory, for efficient data processing and pipeline orchestration.
  • Designed and built automated, scalable data pipelines, including Delta Live Tables (DLT) pipelines, to streamline data integration and transformation processes.
  • Worked with Azure Container Registries and Azure DevOps for containerized application management and CI/CD pipeline setup.
  • Practical experience with PySpark and its ecosystem components, including SparkSQL, DataFrame, and RDD, to process and analyze large datasets.
  • Cleaned, preprocessed, and transformed raw data, ensuring it meets business requirements for analysis and reporting.
  • Developed and troubleshooted various big data applications, both in production environments and Proof of Concept (PoC) scenarios, ensuring smooth operations and performance.
  • Expertise in configuring and managing Azure networking services such as VNETs, Private Links, Azure DNS, Azure Firewall, and User Defined Routes (UDRs).
  • Built and managed Azure Databricks workspaces, including configurations for Managed Workspaces, VNET Injection, NPIP, and Azure Private Link.
  • Configured and maintained external Hive metastores for streamlined data access and management.
  • Worked in Unity Catalog-enabled Databricks workspaces, configuring storage credentials and external locations to ensure secure and efficient data access.
  • Leveraged Delta Live Tables for ETL workflows and Delta Sharing for secure data sharing across teams and organizations.
  • Managed Databricks clusters, including All-Purpose and Job Clusters, Docker Images, Cluster Policies, and Azure Spot VMs, optimizing cost and performance.
  • Secured Databricks workspaces by configuring IP access lists to enforce access controls and enhance security.
  • Optimized Azure Databricks infrastructure, reducing costs while maintaining high performance and operational efficiency.
  • Analyzed cluster logs, including diagnostic, stdout, stderr, and log4j logs, to troubleshoot issues and ensure optimal cluster performance.
  • Experienced in working with Azure Data Lake Storage and Delta Lake Storage, enabling scalable and efficient data storage solutions.

Support Escalation Engineer

Microsoft GTSC
Bengaluru
01.2019 - 04.2022
  • Lead the resolution of technically complex, strategic, and high-profile customer cases, collaborating with Software Engineering when necessary for comprehensive solutions.
  • Oversee the customer support experience with Microsoft, ensuring prompt, effective, and high-quality resolution of customer issues.
  • Proactively identify cases requiring escalation, whether technical or strategic, and ensure timely intervention to resolve critical issues.
  • Manage and create incident management requests, liaising with product and engineering teams to drive case resolution and product improvements.
  • Provide onboarding support, knowledge sharing, technical coaching, and mentoring to new team members and Subject Matter Expert (SME) aspirants.
  • Maintain detailed and thorough documentation of customer cases, ensuring transparency and knowledge transfer across teams.
  • Deliver technical training sessions to new hires and aspiring SMEs, fostering growth and enhancing team expertise.
  • Collaborate effectively across teams and products, working with resources from other groups as needed to resolve complex customer issues and improve overall service delivery.
  • Lead initiatives such as Customer and Partner Experience (CPE), helping the organization achieve customer satisfaction goals and enhance customer relationships.
  • Expertise in utilizing diagnostic and troubleshooting tools such as Process Monitor (ProcMon), Network Monitor (NetMon), SQL, and SQL Profiler, among others, to identify and resolve technical issues efficiently.
  • About ConfigMgr Client installation, registration, and approval process
  • How ConfigMgr policies get mapped to client machines
  • I have worked on various migration activities in ConfigMgr
  • I have a deep understanding of various Discovery Methods in ConfigMgr
  • I have worked on complex cases involving Data Replication Services (DRS) issues
  • In depth knowledge of OSD using WDS and PXE Responder
  • BitLocker Management, Cloud Management Gateway (CMG), IBCM, CoManagement, Tenant Attach, Endpoint Analytics, SQL Always ON and High Availability for ConfigMgr Site Servers
  • Management of Untrusted and trusted Forests, Management of HTTP, Enhanced HTTP and HTTPS environments, etc
  • Content Management Solutions: Peer Cache, Branch Cache, Delivery Optimization and Microsoft Connected Cache
  • Intune features: AADJ\HAADJ AutoPilot, Win32 Apps deployment, WUfB, PKCS and SCEP Certificate Management, CSPs, Compliance Policies, Configuration Profiles, etc

Support Escalation Engineer

Microsoft GTSC
Bengaluru
03.2014 - 01.2020
  • Configured, troubleshot, and maintained critical network services including Active Directory, DNS, DHCP, NPS, and VPN to ensure reliable and secure network operations.
  • Deep expertise in the TCP/IP protocol suite, with hands-on experience in diagnosing and resolving complex network issues using tools like tcpdump and network monitor captures.
  • Advanced understanding of networking protocols such as ARP, TCP/IP, DNS, IPsec, DHCP, PPTP, L2TP, SSTP, and IKE, enabling effective problem-solving across diverse network environments.
  • Collaborated across teams and products, leveraging expertise from different groups to resolve intricate customer technical issues efficiently.
  • Led projects like Customer and Partner Experience (CPE), contributing to the organization’s efforts in improving customer satisfaction and enhancing service quality.

Support Escalation Engineer

Convergys India Pvt Ltd
03.2009 - 03.2014
  • Setup, configuration and troubleshooting of Active Directory, DNS, DHCP, NPS, VPN etc
  • Expertise in TCPIP protocol suite and solving complex problems with the help of tcpdump and network monitor captures
  • Excellent understanding of networking protocols : ARP, TCPIP, DNS, IP-SEC, DHCP, PPTP, L2TP, SSTP, IKE etc
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
  • Handling projects such as Customer and Partner Experience(CPE) and helping org to meet customer satisfaction goals

Education

Bachelor of Computer Applications -

Subharti University
Meerut
12-2020

High School Diploma -

Sachdeva Public School
New Delhi
04-2004

Skills

  • Azure Databricks
  • Azure Synapse Analytics
  • Microsoft Fabric
  • Azure Data Factory
  • Terraform
  • Azure Storage
  • GIT
  • Pyspark/Python
  • Scala
  • SQL
  • Azure Networking
  • Azure AD
  • DevOps
  • OpenAI
  • Kafka/Event hub
  • Log Analytics
  • Docker

Certification

  • Databricks Certified: Spark Associate Developer for Apache Spark
  • AZ-103 – Microsoft Azure Administrator
  • SC-300 – Microsoft Identity and Access Administrator
  • AI-900 – Microsoft Azure AI Fundamentals
  • DP-900 – Microsoft Azure Data Fundamentals

Accomplishments

  • Cloud and DRS SME
  • Microsoft ACE Awardee
  • Momentum Awardee

Languages

  • English
  • Hindi
  • Tamil

Personal Information

  • Father's Name: R Chandrasekhar
  • Date of Birth: 04/02/86

Languages

Hindi
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1

Timeline

Support Escalation Engineer

Microsoft GTSC
04.2020 - Current

Support Escalation Engineer

Microsoft GTSC
01.2019 - 04.2022

Support Escalation Engineer

Microsoft GTSC
03.2014 - 01.2020

Support Escalation Engineer

Convergys India Pvt Ltd
03.2009 - 03.2014

Bachelor of Computer Applications -

Subharti University

High School Diploma -

Sachdeva Public School

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Anand Chandrasekhar