Abdulla Basha

• Managing multiple enterprise clients and overseeing end-to-end operational performance.
• Acting as the central liaison between Clients, Warehouse (WH), Technology, and Backend teams.
• Identifying and resolving technical/backend issues impacting order processing and inventory synchronization.
• Monitoring inventory health and coordinating replenishment planning to avoid fulfillment gaps.
• Proactively identifying stuck orders and shipment bottlenecks; ensuring resolution within defined TAT through WH and client coordination.
• Reviewing weekly and monthly SLA performance; preparing SLA documentation and presenting KPI metrics.
• Working across platforms such as Vinculum, EasyEcom, Oracle, and Unicommerce for order tracking, inbound reporting, and inventory reconciliation.
• Preparing detailed operational reports to drive performance improvement and escalation reduction.
• Aligning warehouse capacity and operational needs with client approvals to ensure smooth execution.

• Managed customer experience operations across Food, Grocery, and Hyperlocal delivery verticals.
• Analyzed NPS and customer feedback data to identify service improvement opportunities.
• Collaborated with Product and Operations teams to enhance customer journey efficiency.
• Gathered and documented functional requirements for process improvements.
• Handled Level 3 escalations, resolving high-impact cases within SLA benchmarks.

• Executed KYC verification processes ensuring regulatory compliance and fraud prevention.
• Assessed customer risk profiles and monitored transactions for suspicious activities.
• Supported implementation of AML and compliance procedures aligned with fintech regulatory standards.
• Streamlined documentation and verification processes to improve turnaround time.
• Coordinated with internal teams to ensure smooth onboarding and operational accuracy.

Key Strength Gained: Risk analysis, compliance operations, process accuracy, financial documentation.

• Conducted market research and lead generation for international clients across multiple industries.
• Analyzed target markets, customer segments, and competitor positioning to support business growth strategies.
• Managed end-to-end sales cycle: prospecting, outreach calls, product demonstrations, follow-ups, and contract closures.
• Delivered short-term and long-term contracts through structured pipeline management.
• Acted as liaison between customers and internal teams, ensuring smooth project delivery.