Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Abdulla Muhammad

Abdulla Muhammad

Kannur,KL

Summary

Results-driven Customer Service Representative with over 3 years of experience in customer experience, client relationship management, and digital customer support. He has a track record of building and maintaining excellent client relationships and proactively identifying customer needs to deliver effective, high-quality solutions. Time management and has a solid understanding of general accounting and finance transactions. Fluent in English, Malayalam, Tamil, and Hindi. His work history includes roles as a Customer Supportive Executive at Naturalo OPC Pvt Ltd and a Customer Service Consultant at Tutorrabbit International Pathways (OPC) Pvt Ltd.

Overview

5
5
years of professional experience

Work History

Customer supportive executive

NATURALO OPC PVT LTD
04.2024 - 08.2025
  • As a Customer Support Executive, you will be the first point of contact for our customers. You will be responsible for providing excellent service, addressing inquiries, resolving issues, and ensuring a positive experience with our brand. Your role is vital in maintaining customer satisfaction and loyalty.
  • Customer Communication: Respond to customer inquiries promptly and professionally via phone, email, and social media channels.
  • Issue Resolution: Effectively troubleshoot and resolve customer complaints, product issues, and delivery problems with a focus on quick and satisfactory outcomes.
  • Product Knowledge: Maintain in-depth knowledge of all Naturalo Instant Food Products to provide accurate information and recommendations to customers.
  • Order Management: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
  • Feedback Collection: Gather and document customer feedback to help improve products and services.
  • CRM Management: Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
  • Collaboration: Work closely with the sales, marketing, and logistics teams to ensure a seamless customer experience.

Customer Service Consultant (Inbound and Outbound)

TUTORRABBIT INTERNATIONAL PATHWAYS PVT LTD
01.2021 - 03.2025
  • Customer Support Executive at Tutorrabbit International Pathways Pvt. Ltd. The role involves providing exceptional service to students and parents interested in both domestic and international educational opportunities. The ideal candidate will handle inbound and outbound communication, offering guidance and support through their academic journey.
  • Consulting & Guidance: Provide detailed information on various academic programs, admission requirements, application processes, and visa procedures for both domestic and international institutions.
  • Client Management: Build and maintain strong relationships with clients, ensuring their needs are met and their concerns are addressed promptly.
  • Documentation: Maintain accurate and up-to-date records of all client interactions and communication in the CRM system.
  • Collaboration: Work closely with the admissions, counseling, and marketing teams to ensure a seamless and positive client experience.
  • Issue Resolution: Effectively resolve client issues and complaints with professionalism and empathy, escalating complex matters to senior staff when necessary.

Education

BBA - LOGISTICS AND SHIPPING

Indian Institute of Logistic
01.2019

SSLC - KERALA STATE BOARD OF EDUCATION

Seethi Sahib Higher Secondary School
01.2018

HIGHER SECONDARY - KERALA STATE BOARD OF EDUCATION

Sir Syed Higher Secondary School
01.2020

Skills

  • Operations
  • Customer relationship management
  • Microsoft Office
  • Digital Customer Support
  • Customer Experience
  • Customer Service
  • Employee Services
  • Time & Leave management
  • Empathy
  • Adaptability
  • Communication Skills
  • Salesforcecom
  • Customer/Client success
  • Digital Marketing
  • Graphic Designing

Personal Information

Title: Customer Experience and Digital Support Executive

Timeline

Customer supportive executive - NATURALO OPC PVT LTD
04.2024 - 08.2025
Customer Service Consultant (Inbound and Outbound) - TUTORRABBIT INTERNATIONAL PATHWAYS PVT LTD
01.2021 - 03.2025
Indian Institute of Logistic - BBA, LOGISTICS AND SHIPPING
Seethi Sahib Higher Secondary School - SSLC, KERALA STATE BOARD OF EDUCATION
Sir Syed Higher Secondary School - HIGHER SECONDARY, KERALA STATE BOARD OF EDUCATION

Similar Profiles

CREATE PROFILE
Abdulla Muhammad