MOHD ABDUL MOBIN
Darbhanga,Bihar
Summary
- Total Eight years' experience. Complete knowledge of hotels.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
- Complete knowledge of hotels operations.
- Excellent eye for details, can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations.
- Strong computer skills especially word processing, hotel operating systems and spreadsheet creation.
- Top notch Manager with experience in day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation), housekeeping.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Reception manager
Hotel Care
Mumbai, India
06.2017 - Current
- Managed invoicing and payments for contractors, vendors and suppliers through 10AM to 4:00PM process.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Managed hotel budgets through careful planning and business strategy.
- Trained and supervised 25+ staff to deliver world-class customer service.
- Maximised revenue potential by optimising bookings to best leverage venue capacity.
Reception manager
Hotel Care
Mumbai, India
04.2016 - 04.2017
- Managed invoicing and payments for contractors,
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Managed hotel budgets through careful planning and business strategy.
- Trained and supervised 25+ staff to deliver world-class customer service.
Reception assistant
Hotel Care
Mumbai, India
01.2015 - 01.2016
- Kept reception area clean and neat to give visitors positive impression of the company.
- Maintained accurate and up-to-date records for smooth handovers.
- Handled office petty cash and maintained flawless records.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
High School Diploma - Arts
High School Tarwara
Darbhanga, Bihar 01.2011 - 04.2013
Skills
- Hotel administration
- Cleaning team inspection
- People management
- Invoicing
- [Software] reservations system
- Delivery driving
- Daily pick-up records
- Google maps navigation
- Passenger assistance
- Guest experience improvement
Languages
Hindi
Proficient (C2)
English
Intermediate (B1)
Affiliations
- Cricket Gaming Video Tourism & Learning
Timeline
Reception manager
Hotel Care
06.2017 - Current
Reception manager
Hotel Care
04.2016 - 04.2017
Reception assistant
Hotel Care
01.2015 - 01.2016
High School Diploma - Arts
High School Tarwara
01.2011 - 04.2013