Hi, I’m
Abdul Moeed Khan
AI/Ml Annotations Analyst
Hyderabad
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the service industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
years of professional experience
1
Certification
Work History
Apple India Pvt LtdHyderabad
Siri Annotation Analyst
07.2021 - Current
Job overview
- Consistently securing the set ToG target for the site on a monthly basis.
- Gained extensive knowledge in data entry, analysis and reporting
- Exercised leadership capabilities by successfully motivating and inspiring others
- Led a team of analysts for gathering insights on a new project that was handed over to my team.
- Applied effective time management techniques to meet tight deadlines.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Team Player
- Maintained energy and enthusiasm in fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
Deloitte Touche Tohmatsu LimitedHyderabad
Analyst
03.2016 - 03.2021
Job overview
- Achieving daily SLA's like AHT\FCR\ and CSAT within the target set as per client & management on the production floor.
- Was part of couple of projects designated by the leadership for internal support which required skillset of HTML and CSS.
- Routing severity incident tickets (E.g.P1, P2 and P3) to various support groups in order to resolve client issues on time.
- Reviewed KA's and shared feedback with knowledge services team for any improvements and significant changes that could be made to better the process and increase productivity.
- Diagnose and troubleshoot computer hardware and software issues responsible for proper closure and/or escalation of tickets in accordance with SLA guidelines.
- Troubleshoot and assist users with issues related to internet connectivity, printers, remote desktops and VM ware.
- Identified and resolved problems through root cause analysis and research.
IBM Pvt LtdHyderabad
Technical Analyst
06.2014 - 11.2015
Job overview
- Partial access on Active Directory console of different network domains.
- Managing technical Issues of MS Office Products (Outlook\Excel\Word).
- Install, configure and troubleshoot Desktop applications, Printers\Scanners and Fax.
- Activating Blackberry data and phone services for end user's, troubleshooting desk phone issues, Voice mail passwords and Fire alarm issues.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Assessed business requirements and recommended technical products and solutions to meet needs.
- Managed over 45 customer calls per day during peak volume period.
Automatic Data Processing Co. LtdHyderabad
Process Associate
06.2012 - 05.2014
Job overview
- Initializing New business plan setup. Setting up the plan by keying in details of clients sent in by US Counterparts.
- Initiating the data into an application called PES (Plan Entry System)Preparing periodical reports as per the client's requirement.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Osmania University, Hyderabad
MBA from Business Administration, Finance and Marketing
06.2016 - 2018.09
I.I.M.C – Osmania University, Hyderabad
Bachelor of Commerce from Finance
04.2001
Gowtham Model School, Hyderabad
Secondary School Certification – SSC – Gowtham Model School
Skills
Knowledge of business operations
Accomplishments
- Collaborated with team of 18 members in the deployment of UK IT support here in Hyderabad which went live after initial testing and feedback from UK Clients.
- Collaborated with team of 5 members in the scrubbing of open tickets which were long pending and also impacting the SLA's.
- Supervised team of 8 new hire staff members which also included mentoring them and also preparing them for the mock calls.
- Received various rewards & recognitions throughout the tenure in Deloitte, few of them being 2 wall of distinction awards, spot awards, applause awards.
- Documented and resolved complex issues of PPD's and MD's which led to receiving numerous WOW compliments in e-mail format.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Certification
Fundaments of Project Management
Timeline
Fundaments of Project Management
05-2023
Siri Annotation Analyst
Apple India Pvt Ltd
07.2021 - Current
Osmania University
MBA from Business Administration, Finance and Marketing
06.2016 - 2018.09
Analyst
Deloitte Touche Tohmatsu Limited
03.2016 - 03.2021
Technical Analyst
IBM Pvt Ltd
06.2014 - 11.2015
Process Associate
Automatic Data Processing Co. Ltd
06.2012 - 05.2014
I.I.M.C – Osmania University
Bachelor of Commerce from Finance
04.2001
Gowtham Model School
Secondary School Certification – SSC – Gowtham Model School
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