Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Chetana Kadboor

Annotation Analyst
Hyderabad

Summary

A versatile individual with multi-dimensions of high quality work, creative ideas, ownership, extracurricular activities like yoga, music, wellness with good people management skills. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Strong language skills and cultural awareness. Willing to learn new skills, tools, software, grow.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Siri Annotation Analyst

Apple
Hyderabad
09.2020 - Current
  • CR grader since last 1.5 years displaying expertise
  • Individual Performance: Consistently exceeds daily Annotation quality and production goals for Annotation, en_US.
  • Brainwave ideas : 5 ideas got approved in last 10 months, few more in pipeline, working constantly towards improvement of tools, product, customer satisfaction.
  • Wellness volunteer learning, displaying people management skills, excellent collaboration, teamwork.
  • Auditing : Performed production quality audits to many agents to identify errors, trends resulting awareness, improved quality.
  • Error Trend Analyzation : Worked on deep dive analysis with TLs to show improvement in quality.
  • Keynotes : Created Keynotes for error trend analyzation, presented to team.
  • Peer support : Helped, supported teammates, other teammates as CR grader online, offline.
  • Content creation : Created content about Guidelines published in newsletters, hashtagSiri, Wellness events, created posters, flyers, reference logo along with proofreading.
  • Ownership & Accountability : Have been taking additional responsibilities, been responsible for my versatile journey. Displayed attention to detail and critical thinking with my work.

Risk Investigator

Uber
Hyderabad
10.2019 - 05.2020
  • Worked as Risk Investigator, dealing fraud analysis with US and Canada driver partner accounts to help them onboard by verifying documents. Also handled multiple projects showcasing adaptability.
  • Showed impeccable data integrity and identified loophole in work distribution in team.

Customer Service Associate

Amazon
Hyderabad
06.2017 - 10.2019
  • Worked as B2B CSA in Amazon Business (pilot batch) along with Trouble Tickets for escalation process, being last point of contact.
  • Track record of being consistent top performer. I coached, developed skills, worked as support SME for few weeks.

Education

Bachelor of Engineering - ECE

Aurora Technological & Management Academy
Hyderabad
06.2013 - 03.2019

Skills

Numbers

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Interests

Yoga, music, podcasts, cooking, spirituality

Timeline

Siri Annotation Analyst

Apple
09.2020 - Current

Risk Investigator

Uber
10.2019 - 05.2020

Customer Service Associate

Amazon
06.2017 - 10.2019

Bachelor of Engineering - ECE

Aurora Technological & Management Academy
06.2013 - 03.2019

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Chetana KadboorAnnotation Analyst