Abdul R Shaik
HRIS Workday PMO Analyst
Visakhapatnam,AP
Summary
In my journey through the world of HR technology and project management, I have discovered a deep passion for helping organizations unlock their potential. Currently at SUSE as an HRIS Workday PMO Analyst, I've been fortunate enough to lead initiatives that not only streamline workflows but also enhance the overall efficiency of our global HR team.
One of my favorite projects was establishing the HR PMO function which led to a 30% increase in project delivery efficiency—it's moments like these that remind me why I love what I do.
Before SUSE, I honed my skills at Kyndryl where I configured the Workday platform to boost operational efficiency by another 30%. Each role has offered me unique challenges—from analyzing inefficient onboarding processes at IBM to implementing innovative solutions that reduced processing time by 30%. These experiences have taught me the importance of blending technology with human-centered strategies.
I believe in making work more dynamic—not just for employees but for organizations as a whole. My approach involves using data-driven insights to make informed decisions while fostering an environment where teams feel empowered to share ideas. It’s incredibly rewarding to see how thoughtful changes can lead to significant improvements in workplace culture.
Outside of work, I enjoy engaging in community activities that focus on education and skill development. Whether it’s volunteering for local workshops or participating in tech meetups, I find joy in sharing knowledge and helping others grow professionally.
If you’re interested in discussing how we can collaborate on optimizing HR processes or if you’re simply looking to connect over shared interests in technology and human capital management, feel free to reach out via email!
Overview
19
19
years of professional experience
4
4
Certifications
3
3
Languages
Work History
HRIS Workday & PMO Analyst
SUSE
Visakhapatnam
08.2022 - Current
- Spearheaded the establishment of the HR PMO function, resulting in a 30% increase in project delivery efficiency through enhanced governance and streamlined processes across multiple projects.
- Orchestrated daily PMO support for Project Owners that improved project transparency by 40%, ensuring timely communication of status reports and delivery plans to all stakeholders involved.
- Championed innovative HRIS solutions that boosted operational effectiveness by 25%, achieved through comprehensive business requirement analysis and proactive stakeholder engagement initiatives.
- Managed employee data across the entire lifecycle, ensuring a 99% accuracy rate in data quality and usability for strategic decision-making and analysis purposes within the organization.
- Tracked project metrics meticulously to ensure accurate reporting on schedule adherence, cost management, risk identification, and scope changes across various HR initiatives.
Business Analyst
Kyndryl
Visakhapatnam
09.2021 - 08.2022
- Configured and enhanced the Workday platform to improve operational efficiency by 30%, implementing best practices that streamlined workflows across various HR functions.
- Managed semi-annual updates for the Workday system, successfully integrating new functionalities that boosted user satisfaction scores by 25% through effective requirement gathering and stakeholder engagement.
- Enhanced data integrity by developing comprehensive business process configurations that reduced errors in employee onboarding and offboarding processes by 40%, ensuring a seamless experience for users.
- Led initiatives to manage employee security within people management applications, resulting in a 20% decrease in security-related incidents through improved access controls and monitoring.
HR Business Analyst
IBM
Visakhapatnam
03.2021 - 08.2021
- Spearheaded the analysis of HR processes to identify inefficiencies, leading to a 30% reduction in processing time for employee onboarding workflows through streamlined procedures.
- Implemented data-driven insights that enhanced decision-making for HR initiatives, resulting in a 25% increase in employee satisfaction scores within six months of execution.
- Collaborated with cross-functional teams to support multiple concurrent HR transformation projects, ensuring timely delivery and adherence to project milestones while managing stakeholder expectations effectively.
- Developed comprehensive reports on HR metrics that provided actionable insights for leadership, contributing to a 15% improvement in overall workforce productivity over the project duration.
Human Resources Technologist
IBM
Greater Visakhapatnam Area
01.2020 - 02.2021
- Translated complex business requirements into actionable technical specifications, enhancing project delivery efficiency by 25% through improved communication and stakeholder engagement at all levels.
- Implemented innovative policies and procedures that boosted overall productivity by 30%, aligning HR operations with evolving business objectives in a fast-paced environment.
- Reinforced the Agile framework by conducting effective sprint planning sessions, resulting in a 40% improvement in team collaboration and project turnaround time.
- Managed multiple concurrent projects within HR Transformation initiatives, successfully addressing incidents and user stories while ensuring timely resolution of issues.
- Provided strategic support to global stakeholders as an escalation point for operational challenges, fostering a culture of continuous improvement across teams.
Delivery Project Manager
IBM
Visakhapatnam, Andhra Pradesh
07.2018 - 01.2020
- Developed comprehensive project plans that identified resource needs and managed schedules effectively, resulting in a 30% increase in on-time project deliveries across multiple initiatives.
- Spearheaded the alignment of client business strategies with IBM capabilities by facilitating over 15 stakeholder meetings, ensuring clarity in objectives and increasing customer satisfaction scores by 25%.
Team Lead - Solutions Expert
IBM
Visakhapatnam
11.2015 - 06.2018
- Implemented new core HR processes in collaboration with technical teams, which led to a 40% reduction in manual processing time and improved employee onboarding experiences significantly.
- Established key performance indicators and reporting requirements that defined progress metrics for projects; this initiative secured a projected ROI of 150% within the first year post-implementation.
- Enhanced operational excellence by optimizing cloud technology usage for HR processes; this resulted in a streamlined workflow that saved an average of 10 hours per week for the HR team.
- Maintained effective communication across project teams by providing regular status updates and white paper analyses on progress and risks; this transparency fostered stronger team collaboration.
Technical Support Professional
IBM
08.2012 - 10.2015
- Implemented Brassring ATS solutions for multiple clients, enhancing their recruitment process efficiency by 30% through tailored process designs and structured workflows that met specific organizational needs.
- Developed user-friendly requisition templates and candidate forms that simplified the hiring process for clients, resulting in a 25% reduction in onboarding time for new hires across various organizations.
Customer Service Executive
HSBC Global Technology India
06.2008 - 05.2011
- Resolved customer inquiries on credit card information with a First Time Resolution rate of 95%, significantly enhancing customer satisfaction and loyalty through effective communication strategies.
- Achieved an impressive monthly call quality score averaging 85%, demonstrating commitment to excellence in service delivery while managing high-volume calls efficiently.
- Played a pivotal role in the successful rollout of the universal queue pilot program, optimizing team workflow and improving response times for customer inquiries.
- Handled escalated issues effectively, ensuring swift resolutions that reduced repeat calls by 30%, thereby improving overall efficiency within the customer service team.
Specialist Customer Support
IBM Daksh
05.2007 - 04.2008
- Achieved a customer satisfaction score consistently above 90%, demonstrating a strong commitment to delivering exceptional service and resolving customer queries effectively during each interaction.
- Successfully upsold client products at the conclusion of calls, contributing to revenue growth by enhancing customer engagement and promoting relevant solutions tailored to their needs.
- Implemented best practices in call handling that improved overall service quality, leading to increased customer loyalty and repeat business through positive experiences.
Education
Master of Business Administration - MBA - Human Resources Management and Services
Jawaharlal Nehru Technological University, Kakinada
08-2012
Bachelor of Science (B.Sc.) - Maths, Electronics & Computer Science
Pydah Degree College
01-2007
Skills
Project Management
Agile Methodology
Workday
HRIS
Process Improvment
Stakeholder Engagement
Certification
BrassRing on Cloud: Workbench
Honors-Awards
Extreme Service Award Q4,2012, Sales Super Star Award Q2,2009, Sales Super Star Award Q3,2009, Sales Super Star Award Q4, 2009, Quality Super Star Award Q2,2010
Timeline
HRIS Workday & PMO Analyst
SUSE
08.2022 - Current
Business Analyst
Kyndryl
09.2021 - 08.2022
HR Business Analyst
IBM
03.2021 - 08.2021
Human Resources Technologist
IBM
01.2020 - 02.2021
Delivery Project Manager
IBM
07.2018 - 01.2020
Team Lead - Solutions Expert
IBM
11.2015 - 06.2018
Technical Support Professional
IBM
08.2012 - 10.2015
Customer Service Executive
HSBC Global Technology India
06.2008 - 05.2011
Specialist Customer Support
IBM Daksh
05.2007 - 04.2008
Bachelor of Science (B.Sc.) - Maths, Electronics & Computer Science
Pydah Degree College
Master of Business Administration - MBA - Human Resources Management and Services
Jawaharlal Nehru Technological University, Kakinada