Abdul Raheem Shaik
Visakhapatnam
Summary
Results-driven PMO Analyst with expertise in HRIS project management and Workday enhancements, recognized for improving HR operational efficiency by aligning strategies with corporate objectives. Proven ability to develop global HR processes and foster cross-functional collaboration, resulting in substantial ROI. Utilizes advanced project management methodologies and strong stakeholder communication skills to drive organizational success. Committed to effective team leadership, resource coordination, and maintaining project timelines through decisive supervision and problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HRIS Workday & PMO Analyst
SUSE
Visakhapatnam
08.2022 - Current
- Spearheaded the establishment of the HR PMO function, achieving streamlined governance, metrics, plans, processes, and tools, leading to enhanced project delivery efficiency through rigorous planning and execution
- Orchestrated daily PMO support for Project Owners, enhancing project transparency and stakeholder communication, through meticulous collation, review, and dissemination of status reports and delivery plans
- Championed the identification and implementation of innovative HRIS solutions, improving operational effectiveness through comprehensive business requirement analysis, stakeholder engagement, and proactive problem-solving
- Track Project metrics and ensure accurate reporting of Schedule, Effort, Costs, Risks, Issues, Scope and Benefits
- Work with stakeholders and key users to gather business requirements, make recommendations, outline problems, opportunities and document detailed business solutions and strategies
Workday Integrations Business Analyst
Kyndryl
09.2021 - 08.2022
- Demonstrated expertise in configuring, enhancing, and maintaining the Workday platform, leading to increase in operational efficiency by implementing best practices and innovative solutions
- Successfully managed semi-annual Workday updates and new functionalities, improving system functionality and user satisfaction through effective requirement gathering and stakeholder engagement
- Enhanced data integrity and process efficiency by providing comprehensive business process and workflow configurations, support, and troubleshooting, resulting in reduction in system errors
HRIS Business Analyst
IBM
01.2020 - 08.2021
- Understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development
- Provide support for HR Transformation and Operations multiple concurrent projects, incidents, user stories, and any issues which may arise
- Reinforce Agile framework for productivity and ensuring the right projects get delivered
- Provide data, progress reporting, and upskilling system admin and support team members
Delivery Project Manager
IBM
07.2018 - 01.2020
- Led projects for integrating business into multiple environment
- Reduced defects by 72% & improved SLA through best practices
- Ensured product, process, and service quality across IBM Business units
- Established a delivery process based on methodologies like Agile Scrum, Kanban
Team Lead - Solutions Expert
IBM
11.2015 - 06.2018
- Created Service Cloud: Case Management Consoles, Processes, Workflow and Escalation, led a set-up exact expectation from escalating procedures, and reviewed situation appraisal formulated by Escalation Team
- Addressed complex customer service issues, directed off negative service trends and played key role in leading & implementing solution or functional architecture and prescriptive business requirements assessment
Technical Support Specialist
IBM
08.2012 - 11.2015
- Suggested best fit consulting, recommended process improvements, and drove business solutions including product upgrades
- Acted as FPOC for escalations, collaborated with stakeholders for gathering insights on further business requirement
- Trained new hires, delivered quality services through web & voice to Kenexa's high priority clients for Cloud Based SAAS Product 2xBrassring (ATS)
- Drove pre-kick-off knowledge transfers between countries and Kenexa implementation resources, provided preparation documentation to divisions and supported in configuration, functionality, and access management on product acting as an administration for tool
Customer Service Executive
HSBC
06.2008 - 05.2011
Customer Support Specialist
IBM Daksh
05.2007 - 03.2008
Education
Master - HR and Marketing
Jawaharlal Nehru Technological University
Bachelor - Electronics and Computer Science
Pydah Degree College, Andhra University
Skills
- Business Process Improvement
- Scrum Framework Expertise
- Risk Mitigation Strategies
- Software Development Life Cycle (SDLC)
- Project Management
- Human Resources Information Systems (HRIS)
- Human Capital Management
- Workday HCM
- Workday Performance & Talent
- Workday Business Process
Websites
Certification
- Prince2 Agile Foundation and Practitioner Certified
- Workday HCM Pro Certified
- Workday Pro Performance & Talent Certified
- IBM Certified - Kenexa BrassRing on Cloud
- Design Thinking Practitioner
- IBM Agile Explorer
- Certified Scrum Trainer (CST)
Timeline
HRIS Workday & PMO Analyst
SUSE
08.2022 - Current
Workday Integrations Business Analyst
Kyndryl
09.2021 - 08.2022
HRIS Business Analyst
IBM
01.2020 - 08.2021
Delivery Project Manager
IBM
07.2018 - 01.2020
Team Lead - Solutions Expert
IBM
11.2015 - 06.2018
Technical Support Specialist
IBM
08.2012 - 11.2015
Customer Service Executive
HSBC
06.2008 - 05.2011
Customer Support Specialist
IBM Daksh
05.2007 - 03.2008
Master - HR and Marketing
Jawaharlal Nehru Technological University
Bachelor - Electronics and Computer Science
Pydah Degree College, Andhra University