ABDUL RAHMAN N
Banking Operations
Pune
Summary
Highly-skilled Banking Professional with expertise in Operations, Risk Management, and Customer Service. Seeking a challenging role to leverage analytical abilities, and project management acumen to drive organizational success and exceed client expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Support Assistant
CitiBank
Pune
02.2022 - Current
- Providing exceptional customer service at Citi Bank, ensuring high client satisfaction and retention across a diverse range of services and products
- Facilitating effective communication with stakeholders, including senior executives, to aid in loss mitigation through remediation reporting and compliance controls
- Owned the servicing of syndicated loans, including drawdowns, rollovers, repayments, rate settings, fees, and syndicate notifications related to daily processing.
- Utilized Loan IQ to ensure accurate and reconciling cash movements and escalating non-receipts of payments.
- Reviewed and interpreted all operational aspects of loan documentation throughout the life of the facility, working with the deal team during refinancing to ensure operational feasibility.
- Leading transformative special projects, uniting SME team members and coordinating stakeholder efforts for successful process enhancement and change implementation
- Mentoring new hires by sharing process knowledge and providing team support, including compliance control guidance, to foster a collaborative workspace
- Overseeing work allocation, offering daily guidance to subordinates, and maintaining operational efficiency through compliance control and procedure adherence
- Assessing risk in business decisions, ensuring compliance with applicable laws, rules, and regulations, and safeguarding Citigroup's reputation, clients, and assets
- Driving adherence to company policy and ethical standards, managing and reporting control issues with transparency.
Customer Service Associate (CSA)
Amazon
Coimbatore
10.2020 - 11.2021
- Cultivated and maintained client relationships, guaranteeing the achievement of quality service benchmarks through adept handling of critical concerns
- Delivered efficient and timely assistance to clients across non-voice (US) and voice process (Malayalam/India), ensuring comprehensive support
- Collaborated seamlessly with cross-functional teams to ensure flawless delivery of client support for product-related inquiries
- Conducted verbal consultations with customers to grasp their needs and product usage, subsequently providing valuable feedback to relevant business and development units
- Identified customer requirements and pain points, skillfully communicating trends to leadership and advocating for customer-centric solutions
- Proactively informed clients about significant sales-related events, such as crucial launches and support activities, fostering transparent communication.
Front Desk Manager
Yunus Memorial Hospital
Kerala
08.2018 - 10.2020
- Directed front desk operations, including supervising patient registration, appointment scheduling, and insurance verification to enhance the patient journey
- Provided leadership and guidance to an 8-member Front Desk Team, fostering a positive work environment and ensuring optimal staff performance
- Spearheaded the implementation of an Electronic Medical Records (EMR) system, improving patient data management and operational efficiency
- Fostered positive relationships with patients, visitors, and healthcare providers, contributing to enhanced patient satisfaction within a compassionate environment.
Education
B.Com. in Computer Applications -
Don Bosco College, Kerala University, Thiruvananthapuram
Kottiyam07.2018
Skills
Risk Mitigation Strategies
Certification
Persuading Others (Harvard, Aug'23)
Emailaddresses
- Abdulrahmaan90s@gmail.com
Personal Information
Date of Birth: 08/05/96
Timeline
Operation Support Assistant
CitiBank
02.2022 - Current
Customer Service Associate (CSA)
Amazon
10.2020 - 11.2021
Front Desk Manager
Yunus Memorial Hospital
08.2018 - 10.2020
B.Com. in Computer Applications -
Don Bosco College, Kerala University, Thiruvananthapuram
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