ABDUL RAHMAN N
Banking Operations
Pune
Summary
Highly-skilled Banking Professional with expertise in Operations, Risk Management, and Customer Service. Seeking a challenging role to leverage analytical abilities, and project management acumen to drive organizational success and exceed client expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Support Assistant
CitiBank
Pune
02.2022 - Current
- Providing exceptional customer service at Citi Bank, ensuring high client satisfaction and retention across a diverse range of services and products
- Facilitating effective communication with stakeholders, including senior executives, to aid in loss mitigation through remediation reporting and compliance controls
- Owned the servicing of syndicated loans, including drawdowns, rollovers, repayments, rate settings, fees, and syndicate notifications related to daily processing.
- Utilized Loan IQ to ensure accurate and reconciling cash movements and escalating non-receipts of payments.
- Reviewed and interpreted all operational aspects of loan documentation throughout the life of the facility, working with the deal team during refinancing to ensure operational feasibility.
- Leading transformative special projects, uniting SME team members and coordinating stakeholder efforts for successful process enhancement and change implementation
- Mentoring new hires by sharing process knowledge and providing team support, including compliance control guidance, to foster a collaborative workspace
- Overseeing work allocation, offering daily guidance to subordinates, and maintaining operational efficiency through compliance control and procedure adherence
- Assessing risk in business decisions, ensuring compliance with applicable laws, rules, and regulations, and safeguarding Citigroup's reputation, clients, and assets
- Driving adherence to company policy and ethical standards, managing and reporting control issues with transparency.
Customer Service Associate (CSA)
Amazon
Coimbatore
10.2020 - 11.2021
- Cultivated and maintained client relationships, guaranteeing the achievement of quality service benchmarks through adept handling of critical concerns
- Delivered efficient and timely assistance to clients across non-voice (US) and voice process (Malayalam/India), ensuring comprehensive support
- Collaborated seamlessly with cross-functional teams to ensure flawless delivery of client support for product-related inquiries
- Conducted verbal consultations with customers to grasp their needs and product usage, subsequently providing valuable feedback to relevant business and development units
- Identified customer requirements and pain points, skillfully communicating trends to leadership and advocating for customer-centric solutions
- Proactively informed clients about significant sales-related events, such as crucial launches and support activities, fostering transparent communication.
Front Desk Manager
Yunus Memorial Hospital
Kerala
08.2018 - 10.2020
- Directed front desk operations, including supervising patient registration, appointment scheduling, and insurance verification to enhance the patient journey
- Provided leadership and guidance to an 8-member Front Desk Team, fostering a positive work environment and ensuring optimal staff performance
- Spearheaded the implementation of an Electronic Medical Records (EMR) system, improving patient data management and operational efficiency
- Fostered positive relationships with patients, visitors, and healthcare providers, contributing to enhanced patient satisfaction within a compassionate environment.
Education
B.Com. in Computer Applications -
Don Bosco College, Kerala University, Thiruvananthapuram
Kottiyam07.2018
Skills
Risk Mitigation Strategies
Banking Operations: Syndicated Loans
Stakeholder Communication
Operational Efficiency
Process Enhancement
Customer Satisfaction
Team Leadership
Strategic Project Management
Service Quality Assurance
Portfolio Management
Business Analysis Report Preparation
Documentation Management
Account Maintenance
Microsoft Office Suite
CRM Systems
Electronic Medical Records (EMR)
Data Analysis Tools
Analytical
Interpersonal
Results-oriented
Communicator
Certification
Persuading Others (Harvard, Aug'23)
Emailaddresses
- Abdulrahmaan90s@gmail.com
Personal Information
Date of Birth: 08/05/96
Timeline
Operation Support Assistant
CitiBank
02.2022 - Current
Customer Service Associate (CSA)
Amazon
10.2020 - 11.2021
Front Desk Manager
Yunus Memorial Hospital
08.2018 - 10.2020
B.Com. in Computer Applications -
Don Bosco College, Kerala University, Thiruvananthapuram