Service Delivery Engineer
Zen&Art
2022.09 - Current
Abdul Rasheed Shaik
Service delivery Engineer
Guntur,AP
Timeline
Wintel Administrator
Artech Infosystems Private
2022.03 - 2022.05
Bachelors Of Technology - Mechanical Engineering
Vignan’s Lara Institute of Technology &Science
2013.08 - 2017.05
Work History
Service Delivery Engineer
Zen&Art
2022.09 - Current
- Implemented robust change management procedures that minimized disruption to clients during system upgrades or migrations.
- Increased team efficiency through training, mentoring, and sharing knowledge on best practices in service delivery engineering.
- Contributed to the expansion of the company''s offerings by identifying emerging trends in technology and suggesting innovative ways to incorporate them into existing services.
- Managed complex projects from initiation to completion, ensuring timely delivery within scope and budget constraints.
Wintel Administrator
Artech Infosystems Private
2022.03 - 2022.05
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Education
Bachelors Of Technology - Mechanical Engineering
Vignan’s Lara Institute of Technology &Science
Vadlamudi, Guntur 2013.08 - 2017.05
Skills
IT asset management
IT infrastructure
Incident management
Server management
Service delivery
ITIL processes
Virtualization technologies
Summary
- Expert in Upgrades of VCF via SDDC and also using skip level upgrade tools
- Handling Power Flex managed servers for Hyper converged solutions Maintaining and supporting the NSX-T environment
- Handled the new Edge Node Implementations
- Hands on experience on Management tools like vROPS & vRLI using the data for troubleshooting the issue.
- Managing the SRM site recovery during the DR operations
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)