Ashish Shrivas
Bangalore
Summary
Around 14+ years of IT experience in the field of Operations Manager/Service Delivery Manager/Incident/Change/Problem Management/Transition Management, Hardware,Customer Support, Monitoring and System Administration.
Self-starter, self-motivated, independent, fast learner, leadership quality and good team player.Seeking a quality environment where my knowledge and skills may be enriched and help in challenging assignments, which would augment by growth as well as the organization that I work for.
Overview
19
19
years of professional experience
Work History
IT Operations Manager/Service Delivery Manager
Tata Consultancy Services
02.2022 - 09.2025
- Developed and maintained IT operational policies and procedures.
- Implemented best practices for IT security and compliance standards.
- Analyzed operational data to identify efficiency improvements in processes.
- Maintained up-to-date inventory records of all IT assets within the organization.
- Researched new technologies and products available in the market which could be beneficial for the organization.
- Analyzed existing network infrastructure to identify areas needing improvement or upgrade.
- Performed root cause analysis on incidents reported by users in order to identify underlying problem areas.
- Established service level agreements with customers for IT services provided by the organization.
- Developed and implemented IT operations policies, procedures, and standards.
- Met with stakeholders to collaborate and resolve problems.
- Managed service delivery operations across multiple client accounts.
- Led communication between clients and internal teams to ensure alignment.
- Analyzed service delivery metrics to identify areas for improvement.
- Oversaw incident management processes to resolve client issues promptly.
- Ensured SLA compliance and maintained service delivery quality standards.
- Implemented strategies for continuous improvement of services based on customer feedback data.
- Implemented ITIL best practices to streamline processes and improve service delivery efficiency.
Consultant and Tech Lead
ATOS IT Services Pvt. Ltd
06.2016 - 02.2022
- Led end-to-end ITIL-based change management process, ensuring compliance with best practices and efficient change handling.
- Managed vulnerability remediation by collaborating with stakeholders and partners for prompt resolutions.
- Oversaw global server patching using Ansible, guaranteeing compliance and responsiveness across environments.
- Directed a team of 20 support engineers, optimizing task distribution and conducting weekly project status meetings.
- Trained new team members on BladeLogic tool and patching processes to enhance overall team capabilities.
- Coordinated with vendors (HP, VMware, IBM, MS) to swiftly resolve critical server issues.
- Facilitated project transitions while maintaining effective communication with clients regarding schedule changes.
- Built and upgraded servers in Windows, VMware, Azure, and GCP environments per client specifications.
Technical Services Specialist
IBM India Pvt. Ltd.
06.2012 - 05.2016
- Provided remote infrastructure support for Windows operating systems, including Windows 2000, 2003, 2008, and 2012.
- Led transition work for new projects, ensuring seamless integration of services.
- Troubleshot utilities such as MS Remote Desktop, VMware Virtual Center, RSA, SIM, and ILO.
- Raised change requests for server configuration changes and coordinated with stakeholders for approvals.
- Resolved performance issues on Windows servers, addressing hung states and RDP connectivity problems.
- Created and reviewed technical plans, approving changes for optimal server functionality.
- Managed virtual machine servers through VMware Enterprise Console and conducted monthly MS security patching.
- Implemented security policies in line with customer settings via group policy.
Senior System Administrator and Tech Lead
Hewlett Packard GlobalSoft Pvt. Ltd
04.2011 - 06.2012
- Implement and Creation CR (Change Request) using HP OpenView Service Center.
- Troubleshooting of various utilities published in Citrix Tag farm like VMware Virtual Center, ILO, SIM, DSView, MS Remote Desktop.
- Patch scheduling and reboot through BigFix console utility.
- TSM client installation and working on backup and VSS issues.
- Server Build/Rebuild as per SOP.
- P2V and V2V as per SOP.
- Chat communication through OC (Office Communicator) between team and client.
- Forklifting the Physical servers from one Data center to other Data center.
- Bringing the servers into Pfizer standard using big fix tool.
- Basic Cluster troubleshooting.
- Delivering quality solutions for handled incidents /calls.
- VMware tools up gradation and migration of VM’s.
- Monitor systems and applications for critical and non-critical events, resolving or escalating events as appropriate and Support server and associate services.
- Resolve tickets assigned to team and troubleshoot problems.
- Participate in 24X7 On-Call rotation as necessary and contribute to daily shift turnover activities.
- Daily attending status call to provide an update and progress to customers for all the critical issue.
- Working on server retirement process as per CDP (Capacity Demand Plan).
Level F (System Administrator)
Accenture Services Pvt. Ltd.
01.2007 - 04.2011
- Implement and Creation CR (Change Request) using HP Service Center & ITSM, Problem Tickets.
- Submit changes as per infrastructure requirement/upgrades and getting them approved in the CAB meetings.
- Server Build, configuration and troubleshooting of Windows 2000/2003 servers.
- Troubleshooting of various utilities published in Citrix Tag farm like PC-Duo, VMware Virtual Center, ILO, SIM, MS Remote Desktop.
- FTP/sFTP site creation and troubleshooting.
- Installation of SSH Client/Server and set-up of password less authentication for various jobs as per requirements from various application teams.
- Migration of VM’s, P2V and V2V as per SOP.
- Virtual Website creation and troubleshooting.
- Installing/Building new EXS 4.0 Host and VM’s.
- Basic Cluster and SAN troubleshooting.
- Renewal of server certificates (Internal and External) for various web sites.
- Quarterly security patching and rebooting around 4000 servers.
- Understand the business impact of potential problems, take action to avoid reoccurring problems and work with the vendors (Microsoft, HP, Tectia etc) to find get the RCA of the repeated incidents to avoid future business interruption.
- Upgrading VERITAS Volume Manager, Power path, HBA drivers/firmware and PSP install/upgrade.
- Working on Vulnerability issue.
- Monitoring & troubleshooting of alerts using HP Open View for Windows and UNIX.
- Backup administration & troubleshooting using VERITAS Netbackup 6.5.3 (Enterprise) edition.
- Administration of Trend Micro Server protect and Office scan Antivirus Servers.
- Delivering quality solutions for handled incidents /calls.
- Monitor systems and applications for critical and non-critical events, resolving or escalating events as appropriate and Support server and associate’s services.
- Resolve tickets assigned to team and troubleshoot problems.
- Participate in 24X7 On-Call rotation as necessary and contribute to daily shift turnover activities.
Customer Support Engineer
Pacer Automation Pvt. Ltd.
06.2006 - 10.2006
- Troubleshooting windows servers using Event logs and services console.
- Doing maintenance on windows servers like disk space and disk defrag.
- Managing Windows environment which includes all flavors of Microsoft windows operating system Server 2003/2000, XPP 32 & 64 Bit and Win98.
- Managing corporate Antivirus servers such as Trend micro & Symantec.
- Managing Domain Controller, DHCP server, Exchange Server, DNS & ADS.
- Maintaining Software & Hardware inventory.
- Interacting with vendors for Replacement & Servicing of warranty covered systems.
- Account creation, Configuring Microsoft Outlook Mail accounts & troubleshooting.
- Installing, Configuring and Implementing Systems.
Education
B.Sc. (P.C.M.) -
Govt. Arts & Science College
M.P.01.2002
Hr. Secondary (+2) Examination -
Railway Hr. Sec. School
Bhopal, M.P.01.1999
High School (SSLC) Examination -
Masihi Hr. Sec. School
Bhopal, M.P.01.1997
Master’s in network administration (MNA) -
Jetking
BangaloreSkills
- ITIL change management
- Vulnerability remediation
- Data center management
- Server patching
- Cost optimization
- Service delivery management
- Team leadership
- Process improvement
- Project coordination
- Problem solving
- IT compliance
- ITIL framework
- Effective communication
- Time management
- IT infrastructure management
- IT risk management
- Incident management
- Technical troubleshooting
- IT infrastructure
- Virtualization
- IT asset management
- Time management abilities
Technical Qualifications And Certifications
- Master’s in network administration (MNA), Jetking, Bangalore
- VCP 6.0 –2V0-621, VMware Certified Professional 6 - Data Center Virtualization, 217905664
- ITIL V4 Foundation
- Azure Administrator Associate (AZ-104)
- Google Cloud Architect
Languages
- English
- Hindi
Extracurricular Activities
Participated in State Level Chess tournament at Indore. Represented Inter College Chess team for state level. Represented Inter College Cricket team for district level for the year 1999-2001. Holding N.C.C. “C “Certificate.
Hobbies and Interests
- Playing Cricket
- Chess
- Table tennis
Disclaimer
I hereby declare that all the above information furnished details are true to the best of my knowledge.
Visa
H1B, stamped, 02/2025
Personal Information
- Father's Name: Mr.R.S. Shrivas
- Date of Birth: 03/05/82
Timeline
IT Operations Manager/Service Delivery Manager
Tata Consultancy Services
02.2022 - 09.2025
Consultant and Tech Lead
ATOS IT Services Pvt. Ltd
06.2016 - 02.2022
Technical Services Specialist
IBM India Pvt. Ltd.
06.2012 - 05.2016
Senior System Administrator and Tech Lead
Hewlett Packard GlobalSoft Pvt. Ltd
04.2011 - 06.2012
Level F (System Administrator)
Accenture Services Pvt. Ltd.
01.2007 - 04.2011
Customer Support Engineer
Pacer Automation Pvt. Ltd.
06.2006 - 10.2006
B.Sc. (P.C.M.) -
Govt. Arts & Science College
Hr. Secondary (+2) Examination -
Railway Hr. Sec. School
High School (SSLC) Examination -
Masihi Hr. Sec. School
Master’s in network administration (MNA) -
Jetking