Abdul Salam Shaik

Jan 2025 – Present
Focused on Fulfilled by Flipkart (FBF) expansion, Regional Utilization (RU) optimization, and speed enhancement (D0: Same-Day, D1: Next-Day) within the seller ecosystem.

🔄 Seller Migration & FBF Adoption

• Led the strategic migration of high-potential sellers from Marketplace to the FBF model , boosting speed, reliability, and customer satisfaction.
• Drove a 5% increase in FBF adoption , resulting in improved fill rates and SLA performance across key categories and regions.

⚡ Speed Enhancement – D0/D1 Enablement

• Enabled Same-Day (D0) and Next-Day (D1) delivery by optimizing inventory availability, warehouse proximity, and seller fulfillment processes.
• Achieved 20%+ improvement in On-Time Delivery (OTD) across top-tier pincodes through process standardization and inventory rebalancing.

📦 Regional Utilization Optimization (RU)

• Enhanced Regional Utilization by placing seller inventory closer to high-demand zones, minimizing last-mile delays and reducing logistics costs.
• Collaborated with planning and category teams to realign supply chain flows and improve zonal throughput.

📊 Program Management & Governance

• Developed and maintained real-time dashboards to monitor FBF conversion, D0/D1 metrics, and SLA adherence .
• Led weekly governance forums with cross-functional stakeholders, influencing decision-making across category, planning, and ops teams.

📈 Business Impact

• Delivered multi-crore incremental revenue by scaling FBF penetration and enhancing delivery speed, contributing to higher FBF %.
• Reduced delivery SLA breaches by 18% through proactive seller enablement, process improvements, and performance management.

• Led end-to-end retail operations across multiple categories, including Grooming, Makeup & Fragrances, Household Supplies and Toys, ensuring efficient workflow and high quality results
• Managed a team of 12 team member and individual contributors, ensuring high service delivery and execution across multiple categories
• Developed and implemented processes for measuring, tracking, and driving continuous improvements in operational efficiency.
• Forecasted supply and demand requirements to ensure stock availability.
• Forecasted and planned capacity to meet business needs, driving a culture of quality and process excellence.
• Ensured inventory readiness for BAU and Event sale plan like BBD, BSD, Republic & Independence sales and ensured correct In-stock & Regional Utilization of inventory.
• Troubleshot issues by understanding the issue, diagnosing root cause and coming up with effective solutions.
• Developed and maintained key performance indicators (KPIs) to monitor supply chain performance and drive continuous improvement.
• Partnered with internal teams (e.g., supply chain, fulfillment center, system teams) to drive tools and process improvements, reducing defects.
• Optimized PPV In-stock, Sales In-stock, D+7 Sales In-stock, and Zonal In-stock to ensure consistent inventory levels. Enhanced inventory health by identifying and addressing operational challenges.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Coordinating QC activities, Purchase Order, Catalogue correction, Item master management, space planning, Return orders.
• Conducted regular training sessions to enhance team skills and ensure alignment with industry best practices.
• Performed daily analysis of speed, SLA, and non-serviceability metrics, promptly escalating issues to relevant departments to ensure targets were consistently met.
• Compiled and analyzed comprehensive weekly and monthly metrics reports for all Super categories, like Sales, ATP, DOH, In-stock, Speed, RTO, RVP, and SLA, to drive strategic decision-making.
• Worked closely with product and project teams to design scalable and auto-resolution solutions.
• Regular keep in touch with vendors and brands to address their grievances if they face any issues.
• Non-Live Inventory: - Weekly tracking and reporting.

Operations Lead – Category Management (Grooming, Home Decor, Household Supplies)

• Led a team of 6, managing core operations across 3 categories, ensuring adherence to operational metrics.
• Collaborated with Inventory & Space Planning teams to optimize stock levels and space allocation for increased efficiency.
• Prepared and analyzed inventory reports, stock levels, and adjustments to ensure continuous availability.
• Forecasted supply and demand to maintain stock accuracy, while leveraging data for informed business decisions.
• Diagnosed and resolved operational challenges by identifying root causes and implementing corrective measures.
• Designed and maintained category trackers for sales, margins, and stock performance, ensuring accurate daily, weekly, and monthly reporting.
• Utilized Power Pivot to manage and report historical category-level data and trends.
• Managed purchase orders, quality control issues, and vendor onboarding to streamline operational workflows.
• Maintained close communication with warehouse teams to ensure timely inwarding and smooth invoice processing.
• Tracked non-live inventory, inbound utilization, and fill rates, ensuring efficient operational performance.
• Regularly prepared and published MIS reports, dashboards, and performance trackers for team leads and managers to support decision-making.

Operations & Reporting Specialist

• Managed and published data reports to key stakeholders, ensuring timely and accurate updates.
• Prepared salary payouts and weekly fuel incentive reports for FEs.
• Oversaw asset distribution and management, ensuring efficient resource allocation.
• Collaborated with the tech team to resolve FE app-related issues and improve user experience.
• Procured office supplies and ensured operational readiness.
• Designed, developed, and published management reports and MIS dashboards for performance tracking.
• Monitored FE performance, analyzed daily expenses, and implemented strategies to reduce payouts and attrition.
• Handled large datasets, providing daily insights and reports with high precision for the team.
• Led onboarding of selected restaurants, ensuring smooth integration.

• Managed end-to-end cataloging operations for Home category, including creation, updates, and issue resolution.
• Onboarded and trained new sellers on catalog processes and platform listing requirements.
• Played a key role in data cleanup and new attribute (refiner) creation projects.
• Defined allowable values and developed catalog templates aligned with updated listing guidelines.
• Supported T3 seller engagement and listing assistance to enhance platform readiness and catalog quality.