Abdul Samad Sayyad
Operation Manager
Mumbai
Summary
Secure a position whereby I can apply acquired knowledge and skills, while working in a team environment, for continuously contributing to the growth and main objectives of the organization.
Overview
14
14
years of professional experience
Work History
Operation Manager
Hexaware Technologies
11.2014 - 09.2025
- Manage daily contact center operations and staff performance.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Monitor call center metrics and generate performance reports.
- Provide coaching, training, and feedback to agents.
- Collaborate with other departments to optimize customer experience. Ensure adherence to company policies and compliance standards.
- Conduct performance evaluations and set team goals.
SLA Executive
Tata Communication Payment Solutions Ltd
03.2013 - 03.2014
- Process SLA Management for ATMs.
- Follow ups with Vendors & Engineers to Make ATMS live & Handling the Bank Escalations.
Customer Service Executive
First Source Solutions Ltd
08.2011 - 03.2013
- Process Phone Banking Officer
- Handling Priority Banking Customers & Debit card blocking.
Education
H.S.C Mar 2007 -
Maharashtra State Board
HSCS.S.C - undefined
Maharashtra State Board
03.2005
Skills
Basic Computer Knowledge
English typing 30 WPM
Intermediate Excel Knowledge
Global Visa processing expert
* Led end-to-end visa processing for multiple client governments over 11+ years.
* Provided comprehensive guidance on appointments, documentation, tracking, and submissions, ensuring seamless execution across diverse jurisdictions.
Interests
Listening Music, Playing Cricket Bike Riding, Computer Games
Timeline
Operation Manager
Hexaware Technologies
11.2014 - 09.2025
SLA Executive
Tata Communication Payment Solutions Ltd
03.2013 - 03.2014
Customer Service Executive
First Source Solutions Ltd
08.2011 - 03.2013
S.S.C - undefined
Maharashtra State Board
H.S.C Mar 2007 -
Maharashtra State Board