Abel Reuben
Bengaluru
Summary
Dynamic Assistant Vice President at J.P. Morgan with over 11 years of comprehensive experience in financial operations, procurement, and strategic sourcing. Recognized for expertise in operations management and client servicing, with a proven track record of driving service excellence and implementing impactful process improvements. Skilled in leveraging tools like SAP and Alteryx to streamline workflows and enhance data-driven decision-making. Adept at leading high-performing teams, fostering a culture of collaboration, and delivering superior client outcomes. Strong leadership in KPI
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistance Vice President
JP Morgan Chase & Co
Bangalore
01.2024 - Current
- Planned executive business events on behalf of senior executives.
- Drafted correspondence, reports, and memoranda on behalf of senior executive leadership.
- Coordinated complex travel accommodations for both domestic and international locations.
- Developed contingency plans for potential risks or crisis situations within the organization.
- Managed and oversaw day-to-day responsibilities of 30 team members, trained and developed team members, while improving the overall performance of the team and establishing short- and long-term individual and team objectives.
- Ensure team members are completing work activities timely and accurately using various support channels, i.e. Emails, chats, calls, etc.
- Served as an escalation contact for the clients by aiding the team members to resolve customer inquiries in an efficient and professional manner.
- Assist team members to proactively identify, assess, and prioritize customer needs and remediation efforts.
- Served as a liaison between customers and other CAO colleagues to address customer inquiries.
- Ensuring the end-to-end management of CAO services is done in a timely manner.
- Proposed multiple process improvement ideas to eliminate the root causes of customer pain points.
- Developed and implemented strategies to improve processes and client servicing across CAO.
- Supported requests on client inquiry related to reporting and analytics.
- Helped the team achieve the highest levels of customer satisfaction while meeting the team's service level standards.
- Conducted regular team check-ins and meetings.
- Presented team updates (workload, performance, capacity, etc.). To the CAO Service Delivery Lead.
- Assisted the CAO Service Delivery Lead with team planning, structuring, and resource allocation.
- Provided other ad hoc client care support as requested by the CAO Service Delivery Lead.
- Supported verticals in the Customer Experience organization on priorities and book of work assignments.
- Supported and contributed to work stream calls led by Customer Experience leads.
- Partnered with onshore client specialists and leads, managing daily workflow and project assignments.
- Taking on the additional responsibility of locally managing a team or group of people.
Process Manager
JP Morgan Chase & Co
Bangalore
01.2021 - 12.2023
Team Lead - Payment Operations
JP Morgan Chase & Co
Bangalore
01.2019 - 12.2020
Senior Payment Analyst
JP Morgan Chase
Bangalore
10.2017 - 12.2019
Senior Financial Analyst
HSBC
Bangalore
08.2016 - 08.2017
FInancial Analyst
ANZ India Private Limited
Bangalore
06.2014 - 07.2016
Education
B.COM - Finance
Baldwin Methodist College
Bangalore06-2014
Pre-University Degree - Commerce And Economics
St Josephs Pre-University College
Bangalore 06-2011
Skills
- Project management
- Process improvement
- Data analysis
- Customer service
- Risk assessment
- Team leadership
- Service Levels
- Operations Management
- Policy compliance
- Financial analysis and planning
- SAP
- Concur (End to End)
- Ariba (End to End)
- RSAM
- Alteryx (Green Belt Certified)
- Risk & Governance
- BCP
- PRPC/E-serve/Graphite Certified (Paysource Applications)
Certification
- SAP
- Ariba
- Concur
- Alteryx
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Telegu
Intermediate (B1)
B1
Timeline
Assistance Vice President
JP Morgan Chase & Co
01.2024 - Current
Process Manager
JP Morgan Chase & Co
01.2021 - 12.2023
Team Lead - Payment Operations
JP Morgan Chase & Co
01.2019 - 12.2020
Senior Payment Analyst
JP Morgan Chase
10.2017 - 12.2019
Senior Financial Analyst
HSBC
08.2016 - 08.2017
FInancial Analyst
ANZ India Private Limited
06.2014 - 07.2016
B.COM - Finance
Baldwin Methodist College
Pre-University Degree - Commerce And Economics
St Josephs Pre-University College
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