Abenthung Odyuo
Dimapur
Summary
Motivated Deputy Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
14
14
years of professional experience
Work History
Deputy Branch Manager
IndusInd Bank Limited
06.2020 - Current
- Authorizing and cross checking daily vouchers
- Handling four operation staffs
- Tallying daily vouchers and filling it with after checking with system generated reports
- I was a Officiating Branch Manager of Dimapur where I have handled the branch exceptionally well, visited highly valued clients and converting LI, accounts, and FDS and increasing the book value of the branch.
- Preparing the Branch for any surprise internal audit, CCTV camera audit, BCSBI audit and RBI incognito audit
- Currently, there are two employee who are reporting to me and I have handle them well and guided them to achive their targets.
Deputy Branch Service Leader
Yes Bank Limited
01.2017 - 05.2020
- Worked as a Service Partner and then promoted to Operation Manager
- Authorizing and cross checking daily vouchers
- Keeping a good hygiene of the Branch by keeping a good audit rating
- Preparing the branch for any surprise internal audit, Central Surveillance Audit, CCTV Camera audit, BCSBI audit, and RBI incognito audit
- Scanning of AOFs and customer request and keeping a rejection at its minimum
- Weekly surprise verification of all cash in the vault
- Maintaining a good 5s for the Branch
- Keeping the Branch expense such as petty cash, water bill and pantry bills low
- Tallying daily vouchers and filling it with after checking with system generated reports
- Handling three operation staffs.
Branch Service Partner
Yes Bank Limited
12.2013 - 01.2017
- Worked as a Service Partner and then promoted to Operation Manager
- Selling Insurance and other third party products to the customers
- Opening of CASA, Fixed Deposits and over-achieved the goal sheet targets
- Worked in a Cash as a Teller and was also the Clearing Officer.
Front Desk Officer
Axis Bank Limited
10.2010 - 12.2013
- Served as a helpful employee to all office staffs
- Given well and dedicated service to the customers
- Selling insurance and other third party products
- Opening of CASA and Fixed Deposits
- Worked in cash as a Teller
- Worked as Clearing Officer.
Education
Master of Arts -
NEHU
Shillong, Meghalaya06-2010
Bachelor Of Arts (Hons) -
Patkai Chris@an College
Nagaland06-2008
Higher Secondary School Leaving Certificate -
Christian Higher Secondary School
Dimapur05-2005
High School Leaving Certificate -
Montfort School
Baghty Wokha District05-2003
Skills
- Strong organizational skills
- Scheduling skills
- Cross selling third party products
- Opening of accounts
- Pleasing personality
- Cleanliness of working place
- Hard working, regular and punctual which adds competitive advantage
Languages
English
Hindi
Assamese
Nepali
Nagamese
Lotha
Maritalstatus
Single
Personal Information
Date of Birth: 07/16/1986
Hobbies and Interests
- Listening to music
- Playing tennis
Training
- RBI Rupee Parichary Program in Guwaha>
- Customer Compliant Training organised by Yes Bank Limited in Guwaha>
Disclaimer
I am declaring that the information furnished above is true to the best of my knowledge.
Profileoverview
Working as an Operation Manager for more than three years, bringing in Customer Service skills with an ability to communicate effectively with all departments. Tech Savvy Professional with the flexibility to work in both fast and slow paced environments. Committed to offering Administrative and Customer Support.
Timeline
Deputy Branch Manager
IndusInd Bank Limited
06.2020 - Current
Deputy Branch Service Leader
Yes Bank Limited
01.2017 - 05.2020
Branch Service Partner
Yes Bank Limited
12.2013 - 01.2017
Front Desk Officer
Axis Bank Limited
10.2010 - 12.2013
Master of Arts -
NEHU
Bachelor Of Arts (Hons) -
Patkai Chris@an College
Higher Secondary School Leaving Certificate -
Christian Higher Secondary School
High School Leaving Certificate -
Montfort School
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