Abha Randive

• Experienced support professional with three years of expertise in technical assistance and software troubleshooting. Proactively ensuring high levels of system availability, managing Windows servers, cloud computing, and auto scaling. Seeking challenging opportunities to contribute skills and experience to a dynamic organization.
• Production support, application support, and maintenance in a 24/7 environment.
• Good experience in handling the projects.
• Good hands-on experience in monitoring tools.
• Resolving the issues through tickets within the SLA.
• Install, configure, and maintain operating systems, application software, and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Install, configure, and maintain Windows servers and systems.
• Having knowledge of cloud computing, auto scaling, IaaS, Amazon AWS (EC2 and S3), elasticity and scalability, IAM, regions, and availability zones.
• Manage Active Directory, including user accounts, group policies, and security settings. Install and maintain Unix servers and systems.
• Create and maintain documentation for system configurations, processes, and procedures.
• Collaborate with other teams for seamless integration.
• Having basic knowledge of networking protocols (i.e., TCP/IP, OSI model, DHCP, DNS, VPN).

• Implement & Support Guidelines as it Applies to ITIL Practices, Updating Tickets Through Incident Management System.
• Monitoring Production Server Health of Different Parameters (CPU Load, Physical Memory, File System and Server Down).
• Monitor System Performance and Troubleshoot Issues.
• Carry out day to day tasks of System Administration and Monitoring, Updating Tickets through Incident Management System Handling Potential P1 & P2 Incidents.
• Strive to provide the Necessary Support to Maintain the Highest level of Service for Servers and Virtualized Environments on a 7x24 Basis.
• Ensure Proper Escalation Procedures are Followed if Problems are Encountered. Diagnose and troubleshoot hardware, software, and network problems, escalating complex issues to the appropriate teams.
• Document and track support requests using ticketing systems (ServiceNow) while maintaining accurate and up-to-date records.
• Collaborate with cross-functional teams to resolve escalated technical issues and ensure a seamless customer experience. Conducted regular system updates and patches to ensure network security and stability.

• received several Accolade nominations for my teamwork

• AZ-900
• AZ-104

I hereby declare that the information furnished above is true to the best of my knowledge and belief. Abha Deshmukh