Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Language Expertise
Timeline
Generic

Abha Tiwari

Bengaluru

Summary

Resourceful Subject Matter Expert known for high productivity and efficient task completion. Specialize in developing innovative solutions, knowledge transfer, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Compliance Senior Analyst

Amazon
Bengaluru
04.2022 - Current
  • Accomplished and dynamic Trade Compliance Professional with expertise spanning of Global Compliance, Import and Export Management, Custom Documentation Operations and Global Trade Content Management
  • Well equipped with US global tariff and have been efficiently using it for various markets tariff code
  • Have been playing a pivotal role in reducing risks of wrongly classified products globally and have maintained a quality of 99% throughout which has resulted in reducing the wrong tariff and customs duty rates
  • Have been part of ML audits to perform extensive research on tariff codes, performed by AI, in order to provide feedback and improvement to ML models.
  • Trained in regulatory compliance to classify products according to their product type and risk level based on compliance regulations for their export/import with and overall quality achievement of 99%
  • Worked on ADC Project (Anamoly Detection and Correction) on platforms like CP Central and Annotation portal to provide correct compliance keywords to the AI so that it autocorrects the bulk data without human intervention. Successfully launched the project with an accuracy of 100%
  • Successful resolution of escalation tickets raised from vendor team across countries to resolve the disputes regards to import/export of product.

QA SME(Project Management)

Bytedance India Pvt Limited
Gurgaon
02.2019 - 04.2022
  • Quality Analyst Jun 2019 - Aug 2020
  • Content Reviewer Feb 2019 - May 2019
  • As part of TikTok Team, reviewed videos, audio, text, comment and user account with a quality of 98% overall
  • Managing a team of 9 QAs regarding adhering to project productivity, accuracy details, RCA as well as their scorecards
  • Market research to escalate latest trends according to the region.
  • Project co-ordinator &IN POC for the video, user account, SUG, profile & gif features for Tiktok
  • Queue Management ensuring all the access and queues are handled timely
  • Quick solution approach for the issues related to global project in terms of effort estimation or bandwidth
  • Quality monitoring for Inhouse, vendor team and Global Project
  • Managing Cross team communications
  • Escalation point of contact for process questions, issues and resolution
  • Monitored short-term project and initiated policy knowledge test for the QAs working on project to gauge their accuracy which resulted in 100%
  • Training, Feedback and coaching for new policy transition resulting in the accuracy of 79%
  • Feedback and coaching for the aligned QA team of 20 with resulting accuracy of 91% every month
  • Monitoring the quality of Nigeria Project with stable accuracy percentage of 99% as well as implementation of policy suggestions in the PBR
  • Data Labelling for videos and images for the AI to automatically train on the violated content
  • Have been part of interview panel team to interview the new-joinee trainers.

Social Media Executive

Apogee Manufacturing Pvt Ltd.
06.2018 - 11.2018
  • Worked for JHS Svendgaard Brands, promoting their brand: aquawhite and PANACHE
  • Blogs and articles for aquawhite and PANACHE
  • SEO bookmarking content for both aquawhite and PANACHE
  • Organic promotion of the brands
  • Scheduling of posts on all the social media channels through Buffer, SEMrush and Hootsuite
  • Influencer Marketing through Instagram
  • Organised campaigns for Independence Day and Rakshabandhan resulting in 20% higher engagement rate
  • Tracked media mentions of aquawhite and PANACHE
  • Oversee content writing team, delegate assignments, edit work for grammatical proficiency and quality of content.

Content Support Executive

Mara Social Media Pvt Ltd.
09.2017 - 06.2018
  • Posts for the Nimbuzz Company's various clients' Google+ Social Media Accounts
  • High-quality content articles in various topics such as local politics, ancient cultures, social media, environmental issues, youth, labor issues, and general society
  • Perform extensive web research to collect pertinent data and gather images related to the assigned article
  • Research data for Nimbuzz produced infographics and provide design feedback and suggestions
  • Scheduling of posts on both Facebook, Twitter and other social media handle
  • Managed and published posts for Valentine campaign
  • Testing of Nimbuzz Social and Nimbuzz Circle Queries and Tickets Handling.

Education

Bachelor of Technology - Biotechnology

Banasthali University
Jaipur, Rajasthan
07.2015

Skills

  • SQL
  • MS Excel
  • MS Powerpoint
  • MS Word
  • Data Power
  • Juren
  • TCS
  • Edith
  • Report Preparation
  • AWS Anduril
  • AWS Quicksight
  • Team Management
  • Project Management
  • Calibrations
  • Coaching
  • Feedback
  • Quality scorecard
  • FMEA
  • Training

Certification

  • Certified Lean Sigma Principles
  • FPMP certified
  • Lead with Influence certified
  • Introduction to Generative AI Certified

Accomplishments

  • Recipient of 'Bytestyle Corporate Icon Team Award' for the Nigeria Project.
  • Recipient of Spot Bonus Award as well as twice 'WOW Award'
  • Training doc related to moderation SOP which reduced the level of serious case leakages by 10% on the platform.
  • Trainings related to policy guidelines with a satisfaction rate of 95%

Volunteer Experience

Participated in Amazon Global Month of Volunteering to get hands on experience with Braille Language to prepare Learning Cards, alongside preparing safety and sanitary kits for the underprivileged.

Language Expertise

Hindi
First Language
English
Proficient (C2)
C2
Bhojpuri
Advanced (C1)
C1
Punjabi
Beginner
A1
Haryanvi
Beginner
A1

Timeline

Product Compliance Senior Analyst

Amazon
04.2022 - Current

QA SME(Project Management)

Bytedance India Pvt Limited
02.2019 - 04.2022

Social Media Executive

Apogee Manufacturing Pvt Ltd.
06.2018 - 11.2018

Content Support Executive

Mara Social Media Pvt Ltd.
09.2017 - 06.2018

Bachelor of Technology - Biotechnology

Banasthali University

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Abha Tiwari