Aisha Rajashree Rao

• Processed seller appeal tickets according to established SOPs, ensuring timely resolutions.
• Provided comprehensive assistance to reinstate suspended Amazon sellers.
• Ensured product data compliance with Amazon's standards through thorough organization and review.
• Guided clients in creating compliant catalogs to prevent account suspensions. Responded to stakeholders with updates and escalated issues to management as necessary.
• Evaluated products for company website classification based on SOP criteria.
• Monitored marketplace restrictions in US and CA while managing seller appeals for regulated items.
• Developed automation initiatives for Canada marketplace seller appeals reducing backlog effectively.

• Executed editorial backend edits for presentations, improving overall content quality.
• Updated and maintained databases with current information.
• Addressed client queries by directing them to relevant teams for timely responses.
• Spearheaded website revamping initiative for APCO and LEPAKSHI, aligning outcomes with client expectations.
• Facilitated collaboration between team members and clients to achieve optimal project outcomes.

Delegated assigned activities while effectively handling client queries for improved service

• Implemented changes to improve the quality of reporting processes.

Actively sought customer feedback on products/services in order to improve quality and enhance overall experience.

Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.

Boosted customer retention rates through proactive communication and building strong relationships.

Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.

Implemented process improvements that resulted in increased efficiency within the Customer Success team.