Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Soham Dutta
Open To Work

Soham Dutta

Kolkata,WB

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Senior Product Compliance AnalystHR Assistant (US Payroll)Quality Analyst ExecutiveECR SpecialistProcess Associate

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Kolkata, INHyderabad, TG
Open to relocation: Yes

Salary Range

500/hr - 1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave

Summary

Experienced E-commerce and corporate operations professional with over 10 years in compliance, quality assurance, finance, and human resources. Skilled in driving operational efficiency, implementing process improvements, and enhancing customer satisfaction through analytical and auditing expertise. Manages financial records, ensures policy compliance, and builds strong client relationships to drive organizational success.

Overview

13
13
years of professional experience

Work History

Senior Product Compliance Analyst

Amazon
Kolkata
06.2023 - 04.2026
  • Ensured adherence to German government regulations, maintaining compliance standards that safeguarded seller products.
  • Retrieved detailed seller inventory data using SQL queries, facilitating accurate product mapping within Hubble interface.
  • Integrated multiple tools to streamline operational processes, resulting in enhanced workflow efficiency.

HR Assistant (US Payroll)

Amazon
Pune
07.2022 - 06.2023
  • Coordinated recruitment processes, including candidate sourcing, screening, and interview scheduling with hiring managers to streamline hiring.
  • Managed new hire integration by overseeing information gathering processes and addressing employee queries promptly.
  • Monitored employee leave activities and time management, ensuring compliance and maintaining accurate records.
  • Directed performance management and coordination for a team of 50 HR case associates.

Quality Analyst Executive

Amazon
Hyderabad
01.2020 - 07.2022
  • Achieved 98% accuracy in quality evaluations across multiple business lines to ensure compliance and enhance service delivery.
  • Analyzed error trends and implemented corrective actions, reducing process deviations by 25%.
  • Monitored key performance indicators (KPIs) and reported findings to leadership weekly, supporting ongoing performance improvement initiatives.
  • Developed monthly audit dashboards and quality reports for management review, facilitating informed decision-making.

ECR Specialist

Amazon
Hyderabad
03.2015 - 01.2020
  • Led a 20-member team through a critical transition process, successfully streamlining operations and ensuring a seamless handover.
  • Directed logistics operations, improving customer interactions and satisfaction.
  • Handled order discrepancies and escalations, ensuring quick resolution and maintaining high service standards.
  • Partnered with management to implement process improvements, increasing customer satisfaction and streamlining operations.
  • Collaborated on cross-functional projects to drive continuous improvement initiatives.
  • Served as Subject Matter Expert (SME), providing insights that optimized team operations and enhanced client satisfaction.
  • Mentored and coached team members to strengthen skills and improve overall performance.

Process Associate

GENPACT
Kolkata
06.2014 - 01.2015
  • Extracted and analyzed SAP data in Excel to pinpoint outstanding payments for effective resolution.
  • Executed collection processes and followed up with customers on payment status via email to ensure timely receivables.
  • Coordinated weekly updates on payment tracking and processing to maintain accurate financial records.
  • Successfully transitioned new processes and provided On-Job Trainings to associates and managers, ensuring proficiency.

Process Associate

TCS
Kolkata
05.2013 - 06.2014
  • Processed and sent invoices to Bank of America clients, ensuring timely delivery.
  • Reviewed daily processes to identify areas for improvement and enhance operational efficiency.
  • Contributed to team meetings, offering insights to enhance existing processes.

Education

Bachelor of Commerce - Finance

Calcutta University
Kolkata
01-2012

Skills

  • Product Compliance
  • Quality Assurance
  • Compliance Auditing
  • Risk Management
  • Quality Assurance
  • Financial Operations
  • Stakeholder Engagement
  • Team Leadership
  • Product Compliance

Accomplishments

Anti Money Laundering - Udemy, Risk Job Simulation - Goldman Sachs, Audit Job Simulation - EY

Languages

  • Bengali
  • Hindi
  • English

Timeline

Senior Product Compliance Analyst

Amazon
06.2023 - 04.2026

HR Assistant (US Payroll)

Amazon
07.2022 - 06.2023

Quality Analyst Executive

Amazon
01.2020 - 07.2022

ECR Specialist

Amazon
03.2015 - 01.2020

Process Associate

GENPACT
06.2014 - 01.2015

Process Associate

TCS
05.2013 - 06.2014

Bachelor of Commerce - Finance

Calcutta University

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Soham Dutta