Abhay Dolas
Project Manager
Thane
Summary
• A result-oriented professional with over 10 years’ experience
- Having 7+ year experience in TCS as a Sr. Associate and Project Manager(Operation)
- Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Project Manager, Client Relationship Manager
Tata Consultancy Services
Thane
03.2013 - Current
- Managing team (West Zone -Gujarat,Maharashtra,Goa) members and getting work done as per Customer requirement.
- TCS ION is in online assessment as well as Providing educational online courses/hub project. Client partner with Staff Selection comission Project.
- Excellent communication skills, both verbal and written.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Attending client meeting for new requirements and status of work in hand to maintain clarity.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- 1. Got Exceeding Expectation Award from Client in TCS (2019)
2. Got Exceeding Expectation Award from Client in TCS (2022)
Tech Support Executive
Serco Global Services
Thane
05.2012 - 02.2013
- Working as Technical Support executive in Star India Digital process.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Provide customer supports and technical issue resolution
- Troubleshooting customers related technical query in Android , Blackberry, iPhone application
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
Education
MCA Computers - Computers(First Class)
EIILM University
Sikkim 07.2009 - 07.2011
BCA Computers - Computers(First Class)
EIILM UNIVERSITY
SIKKIM 07.2006 - 06.2009
Skills
Project planning and development
Business process re-engineering
Relationship cultivation and retention
Team Bonding
Team leadership and collaboration
Additional Information
1.Got Exceeding Expectation Award from Client in TCS (2019)
2.Got Exceeding Expectation Award from Client in TCS (2022)
Timeline
Project Manager, Client Relationship Manager
Tata Consultancy Services
03.2013 - Current
Tech Support Executive
Serco Global Services
05.2012 - 02.2013
MCA Computers - Computers(First Class)
EIILM University
07.2009 - 07.2011
BCA Computers - Computers(First Class)
EIILM UNIVERSITY
07.2006 - 06.2009