Abhay Gadpayle
Nagpur
Summary
Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships. Skilled at using CRM software to enhance efficiency and improve customer experience. Recognized for strong leadership abilities, problem-solving skills, and capacity to create lasting client relations. In previous role, significantly improved customer satisfaction rate through proactive engagement strategies and swift issue resolution.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
Teleperformance
Jaipur, Rajasthan
11.2024 - 05.2025
- Provided detailed information about products and services.
- Developed strategies to improve customer service experience.
- Managed customer accounts using CRM software tools.
- Answered customer inquiries via phone, email, and chat.
- Performed troubleshooting on technical problems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Contacted customers about potential service upgrades, new services and account changes.
Network Administrator
Wipro
Pune
08.2021 - 02.2024
- Implemented and maintained network infrastructure, ensuring optimal performance and security by configuring switches, and firewalls.
- Administered user accounts and access permissions, performing regular audits and troubleshooting network connectivity issues to minimize downtime.
- Collaborated with cross-functional teams to design and implement data backup and disaster recovery solutions, ensuring business continuity in the event of network failures.
- Monitored network traffic and performance using network monitoring tools, identifying a resolving network bottleneck to enhance overall system efficiency.
- Performing various network related activity such as Nexus Switch reload, Cisco ISE upgrade, Cisco access switch reload.
- Manage operations and configuration of network infrastructure, including routers, switches, and WAP.
Education
BCA - Computer science
St. Francis de sales
Nagpur06.2021
Skills
- CISCO ISE
- CISCO PRIME
- VLAN Configuration
- Switching
- Routing
- Active Directory
- Solarwinds
- Python
- System monitoring
- Data backup
- Network security
Accomplishments
- Quiz Competition, 05/01/19, WON 1st prize in QUIZ Competition which is based on technical knowledge of competitor.
- Web Designing, 05/01/19, Accomplished the 1st prize in WEB DESIGNING, in which I designed the front end of my college website using HTML, CSS, and JAVASCRIPT.
Timeline
Customer Support Executive
Teleperformance
11.2024 - 05.2025
Network Administrator
Wipro
08.2021 - 02.2024
BCA - Computer science
St. Francis de sales