Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Certification
Languages
Timeline
Generic

Amita Kumari

Pune

Summary

Network engineer having 9+years of Experience who is an innovative, multi-disciplined and solutions-oriented Senior Network Engineer, possesses huge experience with a consistent track record of designing, implementing and integrating cost-effective, high-performance technical solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Infra Managed Service Sr Analyst, Tech Support Analyst

Accenture Solutions Pvt. Ltd
Pune
07.2021 - Current
  • Responsible for handling P1, P2, and P3 incidents and service requests.
  • Hands-on experience with Palo Alto Firewall (PA-VM and on-prem firewall), Palo Alto Firewall upgrades both PA-VM and on-prem firewall through failover.
  • Creating security policies as per project requests allows communications through firewalls.
  • Resolving website and application access-related issues on the firewall, creating objects like addresses, address groups, services, and service groups.
  • Resolving website and application access-related issues on the firewall, and resolving Zscaler client connector issues such as authentication and network errors.
  • Hands-on experience with Zscaler technology (ZIA and ZPA), providing access to private applications for single users or groups of users in the ZPA admin portal.
  • Responsible for handling the TAC call with Zscaler, Palo Alto, and Cisco teams.
  • Responsible for resolving wireless issues, slowness issues, site downtime, high latency, packet drop issues, etc.
  • Responsible for joining the daily operations call to ensure long-pending cases can be resolved with the help of other teams.
  • During any ISP maintenance or power maintenance activity, we need to ensure that all the backups have been taken, and the failover link is working.

SW/App/Cloud Tech Support Analyst

Accenture Solutions Pvt. Ltd
Pune
05.2020 - 07.2021
  • Responsible for handling and troubleshooting faults in the LAN, working on incidents, and resolving incidents within the SLA. Also handles auto incidents and user incidents proactively.
  • Worked on node down, interface down, and high utilization cases. Handled P1-P2 cases on priority.
  • Responsible for preparing LAN availability, DHCP availability, and NetScaler report; worked on the installation of Aruba and HP access points, and received appreciation regarding the same.
  • Responsible for representing the change request in the client CAB board meeting to seek the necessary approvals, responsible for coordinating with local on-site support and vendor AT&T, and SD-WAN (open system). Responsible for escalating the cases to WAN (open system and SD-WAN).
  • Tools used in the project: - Solar wind monitoring tool, AT&T business portal, Mission Control open system tool, ServiceNow ticketing tool.
  • Technology used: SolarWinds, Aruba Wireless Controller, HP MSM Controller, HP switches, DHCP server, RADIUS server, SD-WAN from Open System, etc.
  • Responsible for reserving the entry in the central DHCP server, responsible for adding a radius entry in the central radius server for user and device authentication, responsible for adding or removing any device from the SolarWinds monitoring tool, responsible for configuring Aruba wireless access points, and responsible for configuring local access for the devices.

SW/App/Cloud Tech Support Analyst

Accenture Solutions Pvt. Ltd
Pune
07.2018 - 05.2020
  • Responsible for transformation and network operation for the TMT project.
  • Responsible for all transformation activities from the old service provider (MST), followed by the desired checklist.
  • Verifying documents like LLD (Low-Level Design), UAT (User Acceptance Test), site survey report, etc. Responsible for preparing and maintaining hardware inventory and IP schema. Responsible for verifying the addition of devices in the monitoring tool (HPNNMi), responsible for verifying automatic report generation from the tool (ISTOR).
  • Responsible for verifying the configuration of the Huawei switch and access point.
  • Responsible for handling and troubleshooting faults in the LAN, working on incidents, and resolving incidents within the TAT. Responsible for configuring and troubleshooting switching issues for Huawei.
  • Coordinating with the Huawei team related to Huawei TAC. Coordinating with the ISP for any routing-related issue. Focus on process improvement in the support department to increase both efficiency, customer satisfaction, and cost.
  • Providing support and coordinating with the customer for the Scheduled Change Activity. Responsible for coordinating with field engineers until resolution.
  • Responsible for escalating the concerns to stakeholders and higher management to ensure resolution with TAT.
  • Responsible for handling client escalations pertaining to priority 1-2, 3, and 4 incidents. Making escalations as per the process guidelines, by following the escalation matrix.
  • Ticket logging in a different portal, alarm checking, and details fetching – Snow, Huawei TAC. Tools: HPNNMi, SolarWinds, E-sight, Huawei switches, and AP. Preparing network analysis reports for weekly and monthly reviews.

SW/App/Cloud Tech Associate

Accenture Solutions Pvt. Ltd
Gurgaon
05.2017 - 06.2018
  • Responsible for handling, troubleshooting faults in RF links, working on service requests, and resolving tickets within TAT. Responsible for checking end-to-end network reachability using router login (PE, CE). Responsible for coordinating with field engineers until resolution.
  • Responsible for escalating the concerns to stakeholders and higher management to ensure resolution with TAT. Responsible for handling any network failures prevalent in the media (mass outages), along with the progress of the activities and rectification actions being conducted to ensure the smooth operation of the leased line services.
  • Responsible for handling client escalations pertaining to Sev-2, Sev-3, and Sev-4 tickets. Implementing the plans as per scheduled deadlines, extending post-implementation and support to the L2 support team and client. It also involves coordination with factories to drive real-time resolution for L2 support as an escalation point.
  • Making escalations as per the process guidelines, by following the escalation matrix.
  • Providing Internet services to corporate customers as an ISP. Ticket logging in different portals, alarm checking, details fetching – Sify, BMC, M6, etc. Follow up with various FSPs, like Aircel, Ericsson, Sify, and Linkquest. Remotely support resolving Service Request Tickets within the SLA. Co-ordination with NOC and other vendors (O&M).

Engineer

Bharti Airtel Ltd
Patna
02.2014 - 05.2017
  • Responsible for day to day Alarm monitoring and closure: Daily tracking of service impacting alarms and intimating to field team for closer and follow-up till closer. Responsible for fault handling of RF customers, ticket resolution, regress co-ordination with multiple vendors and stakeholders till resolution and closer.
  • Handling Business team escalations for any network gap in field, issue identification and closer with concerned teams
  • Monthly preparation of presentations in all RAN operation aspects (for operation reviews etc.) for example : Network uptime with trend and analysis, 3rd Party outages with trend and analysis ,Service impacting alarms (Category Wise) ,Transmission outages analysis, Block TRXs analysis with trend, Lock site Analysis and reporting ,NMC update and Progress report.
  • Responsible for Airtel NMC (Network Monitoring Center) : Monitoring of 2G, 3G outages and alarms Via Citrix logging, Special project driven from NMC e.g. ( Project PRJ, Project DNA, Project Deepmala, Project Nayi Kiran, HRHU etc.)
  • Analysis of outages pertaining to RF media and rectification of issue follow up with concerned team. Monthly meet with all third party vendors to rectify and close the issue of worst sites. Responsible for iWAN Network operations:: Tracking of each TT and follow-up with iWAN Partner team and Service account managers for closer of TT, Handling escalation of business team for any TT.

Education

Master of Computer Application -

Indira Gandhi National Open University
06.2016

Bachelor of Computer Applications -

Indira Gandhi National Open University
12.2010

HSC -

S.K.M, college
Jehanabad
03.2006

Skills

  • Routing and switching
  • Palo Alto Firewall Management
  • Zscaler Internet Access
  • Zscaler Private Access
  • ServiceNow
  • Change Management
  • Cisco SD- WAN
  • Cisco vManage
  • Cisco WLC
  • Incident Management
  • Problem Management
  • Firewall Upgrade and Failover
  • Zscaler Client Connector
  • Cisco ISE
  • Cisco Wireless
  • Efficient IP

Interests

Cooking -Reading Spiritual book -Gardening -Listening Music Work

Accomplishments

  • Awarded as Quality Star twice .Awarded as Client Value Creation
  • Received Recognition Points from Project DU Lead
  • Appreciated by Client over email and end user
  • Awarded as ACE in Extra mile category
  • Awarded as COF

Certification

  • AZ-900: Microsoft Azure Fundamentals.
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Infra Managed Service Sr Analyst, Tech Support Analyst

Accenture Solutions Pvt. Ltd
07.2021 - Current

SW/App/Cloud Tech Support Analyst

Accenture Solutions Pvt. Ltd
05.2020 - 07.2021

SW/App/Cloud Tech Support Analyst

Accenture Solutions Pvt. Ltd
07.2018 - 05.2020

SW/App/Cloud Tech Associate

Accenture Solutions Pvt. Ltd
05.2017 - 06.2018

Engineer

Bharti Airtel Ltd
02.2014 - 05.2017

Master of Computer Application -

Indira Gandhi National Open University

Bachelor of Computer Applications -

Indira Gandhi National Open University

HSC -

S.K.M, college

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Amita Kumari