Summary
Overview
Work History
Education
Skills
Certification
Awards & Honors (Professional)
Interests
Timeline
Generic

Lokesh

Infra Managed Service Analyst
Chennai,TN

Summary

Network Engineer with over 3 years of experience in enterprise network operations, infrastructure support, and data center networking. Experienced in Cisco routing and switching, Infoblox DDI (DNS, DHCP, IPAM), Blue Coat Proxy, Riverbed WAN Optimization, and Cisco DNA Center. Proven ability to troubleshoot complex network issues, support high-availability environments, and deliver infrastructure changes within SLA. Successfully completed more than 200 network tasks and change requests while supporting global enterprise environments. Configured and managed Cisco routing and switching protocols to ensure reliable network connectivity across enterprise environments. Administered DNS, DHCP, and IP Address Management services with Infoblox DDI to maintain optimal network performance and availability. Implemented Blue Coat Proxy to strengthen network security and improve visibility into traffic patterns. Utilized Cisco DNA Center and Riverbed for network monitoring and optimization. Monitored enterprise network performance and availability. Collaborated with senior engineers during maintenance and implementation activities. Results-driven Network Engineer specializing in troubleshooting and infrastructure support within enterprise environments. Optimized performance by managing LAN/WAN infrastructure using Cisco technologies and Open gear devices while administering Infoblox DDI for DNS, DHCP and IP Address Management. Enhanced network security and efficiency through Blue Coat Proxy management and Riverbed WAN Optimization.

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Overview

3
3
Certifications
4
4
years of professional experience

Work History

Infra Managed Service Analyst

Accenture
12.2022 - Current
  • December 2022 - Current
  • Analyzed service delivery processes to identify inefficiencies and recommend improvements.
  • Collaborated with cross-functional teams to enhance customer experience and satisfaction metrics.
  • Developed training materials to support onboarding of new staff in service operations.

Education

Bachelor of Science - Mathematics

Patrician College of Arts And Science Chennai
Chennai
05-2021

Skills

Cisco routing

Cisco switching

DNS

DHCP

TCP/IP

Network monitoring

Incident troubleshooting

Traffic analysis

NOC escalation handling

Network documentation

IP address management

VLAN configuration

WAN optimization

Network security

Proxy administration

Certification

Cisco Certified Network Associate (CCNA) Training

Awards & Honors (Professional)

1. Promoted from Application Development Associate to Infra Managed Service Analyst at Accenture., 2. Successfully completed 200+ network tasks and infrastructure change requests while supporting enterprise network environments.

Interests

Personal:, 1 Active Tamil Nadu Cricket Association (TNCA) league cricketer for the past 5 years, 2 Represented multiple teams across different TNCA league divisions, 3 Developed strong teamwork, leadership, discipline, communication, and decision-making skills through competitive cricket

Timeline

Infra Managed Service Analyst

Accenture
12.2022 - Current

Bachelor of Science - Mathematics

Patrician College of Arts And Science Chennai
Lokesh Infra Managed Service Analyst